Field Service Engineer

Job Description

Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers.

Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application.

May be responsible for providing wet-lab and data analysis in clinical laboratory environments.

Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.

Integrates Agilent products, applications and/or solutions into customer’s environment.

Ensures the product/application functions per specifications.

Provides remote and on-site troubleshooting.

Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback.

Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies.

May present information at conferences, seminars and e-seminars.

Not incentive-eligible.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
 

Qualifications

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification, and/or license may be required.

Typically, at least 3+ years relevant experience.
 

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support