Field Service Engineer

Program Management Solutions is looking for a Field Service Engineer to join our growing team. This is a remote position that requires extensive travel and requires that the candidate possess, or be able to obtain, a DOD secret clearance.

Position Summary:

The Field Service Engineer plays a pivotal role in supporting the operational readiness and effectiveness of deployed military medical units. This includes the successful deployment, configuration, and sustainment of personnel, equipment, and Information Management/Information Technology (IM/IT) systems in dynamic, austere, or combat environments. The role requires a unique combination of technical proficiency, logistical agility, and a deep understanding of military deployment procedures and healthcare operations in theater.

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Key Responsibilities:

• Deployment Support – Coordinate and execute the deployment and redeployment of IM/IT systems in support of joint operational missions, including initial system setup, software installation, configuration, and operational testing in theater environments.
• Technical Expertise – Provide on-the-ground troubleshooting and Tier II/III support for electronic health record (EHR) systems and web-based medical applications, ensuring minimal disruption to mission-critical clinical workflows.
• Training & User Support – Deliver just-in-time training and technical guidance to clinical, administrative, and technical personnel, enhancing local system adoption and operational proficiency.
• System Lifecycle Engagement – Participate in the full System Development Lifecycle (SDLC) process, from requirements gathering and analysis to design, integration, validation, and ongoing maintenance of medical IT solutions.
• Security & Compliance – Ensure strict adherence to DoD cybersecurity requirements and privacy regulations, particularly concerning the handling of sensitive personal health information (PHI) in both connected and disconnected environments.
• Logistical Coordination – Ensure timely and secure transportation, installation, and inventory management of hardware/software assets across operational areas.

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Minimum Qualifications:

Experience:

• Minimum 5 years of hands-on experience supporting Department of Defense (DoD) electronic Health Records (EHR) and web-based medical applications in both garrison and deployed settings.
• Demonstrated knowledge of both the functional (clinical workflows) and technical (systems architecture, integration) aspects of these applications.

Technical Proficiency:

• Strong experience in all phases of the SDLC, including system design, development, integration, and control, as well as user testing and post-deployment support.
• Deep understanding of privacy protection principles and HIPAA compliance, particularly as applied to data flow and interoperability in integrated health systems.

Certifications:

• Must hold a minimum of IAT Level II certification in accordance with DoD 8570.01-M (e.g., Security+).

Personal Attributes:

• Demonstrated ability to work independently in high-pressure, fast-paced environments with minimal oversight.
• Strong problem-solving, communication, and organizational skills.

Travel & Clearance Requirements:

• Must possess a valid U.S. passport and be willing to travel internationally up to 75% of the time, often on short notice. These travel assignments could be for up to 90 days at a time.
• Must meet all medical and fitness standards for deployment to austere and potentially hazardous environments.
• Active DoD Secret clearance is required.

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Preferred Qualifications:

Operational Medicine Experience:

• Direct experience supporting healthcare delivery in military operational environments, including but not limited to:
  • Field and Combat Support Hospitals
  • Expeditionary Medical Facilities (EMF)
  • Amphibious assault ships and hospital ships (e.g., USNS Comfort, USNS Mercy)
  • Aeromedical evacuation missions and mobile medical units

Military Familiarity:

• Prior military service or experience working closely with Service members across the Army, Navy, Air Force, or Marine Corps.