Field Service Engineer

Field Service Engineer

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Overview

We are looking for an experienced Field Services Engineer to join Mycronic's PCB Assembly Solutions Division. It is an exciting time to join our team!

Mycronic is a leading global provider of surface-mount technology equipment and PCB assembly solutions. Our comprehensive product portfolio supports electronics manufacturers around the world in producing complex, high-value printed circuit boards. With a strong focus on precision, reliability, and production efficiency, our solutions help customers optimize their manufacturing processes and meet the demands of today's rapidly evolving electronics industry.

Under the direction of the Sr. Manager, National Service and Aftermarket, the Field Service Engineer is responsible for providing technical expertise to customers; including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. Travel is required to perform the activities of this role and is anticipated but not limited to 50-75%. This role is located in Harrisburg, PA, but we are open to candidates in the greater Baltimore area.

Key Responsibilities

• Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facility, and via telephone
• Install and set up Mycronic PCBA Assembly systems and software products at customers' facility
• Provide trade show support; including setting up equipment and installing temporary cabling as needed
• Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
• Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired
• Maintain all assigned assets (laptop/computer, phone, tools, and repair parts, )
• Document warranty claims and return defective parts replaced during repair in a timely manner to designated depots
• Establish and maintain open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues
• Escalate support issues to management
• Develop and maintain the knowledge and skills required to produce the highest levels of customer service support
• Work closely with customers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
• Meet assigned targets and goals set by regional and area managers
• Other duties as assigned yet not limited to the performance of functions related to the service processes of the company

Experience and Qualifications

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
• Three years related experience with surface mount technology, electronics and/or robotics
• Valid driver's license; dependable vehicle
• Mechanical assembly and basic maintenance experience preferred
• Proven mechanical, electrical and computer competency
• Experience or training/certification in computers and Microsoft Windows environments

Why Join Us?

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success. Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

We offer a competitive total rewards package designed to support your financial well-being, professional development, and overall peace of mind including:

• Competitive hourly salary range of $33.65 - $40.86 per hour, targeted to reflect experience, technical expertise, and regional market value
• Participation in an annual short-term incentive (bonus) program designed to reward operational milestones, strategic accomplishments, and company performance
• Comprehensive Blue Cross Blue Shield medical plans complemented by robust dental and vision options to ensure complete health and wellness coverage for you and your family
• Full employer coverage for life insurance as well as short-term and long-term disability, delivering peace of mind and complete financial security against unexpected life events
• Access to a broad suite of optional supplemental insurance and lifestyle benefits, allowing you to customize your coverage to suit your family's evolving needs
• Retirement growth with a dedicated 401(k) savings program featuring a generous 5% company match to help accelerate your long-term wealth creation
• Tuition reimbursement program offering financial support toward advanced degrees, professional certifications, and targeted executive development to power your ongoing career trajectory
• 12 paid annual company holidays alongside dedicated vacation and sick time, empowering you to rest, recharge, and maintain work-life balance

Learn more about what makes Mycronic a great place at Working at Mycronic

Equal Opportunity Employer

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.

Responsibilities

• Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facility, and via telephone
• Install and set up Mycronic PCBA Assembly systems and software products at customers' facility
• Provide trade show support; including setting up equipment and installing temporary cabling as needed
• Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
• Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired
• Maintain all assigned assets (laptop/computer, phone, tools, and repair parts, )
• Document warranty claims and return defective parts replaced during repair in a timely manner to designated depots
• Establish and maintain open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues
• Escalate support issues to management
• Develop and maintain the knowledge and skills required to produce the highest levels of customer service support
• Work closely with customers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
• Meet assigned targets and goals set by regional and area managers
• Other duties as assigned yet not limited to the performance of functions related to the service processes of the company

Qualifications

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
• Three years related experience with surface mount technology, electronics and/or robotics
• Valid driver's license; dependable vehicle
• Mechanical assembly and basic maintenance experience preferred
• Proven mechanical, electrical and computer competency
• Experience or training/certification in computers and Microsoft Windows environments