Field Quality Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How you will make an impact:

• Define, maintain, and monitor installation practices, methods, and standards documentation.
• Ensure adherence to corporate Health and Safe Work Operations requirements.
• Serve as the Single Point of Contact (SPOC) for field quality assurance matters and quality initiatives.
• Conduct field quality audits and review lead installer self-audit reports within the region.
• Evaluate installation, testing, and job specifications for compliance with established standards.
• Deliver findings, corrective actions, preventative actions, KPI trends, and improvement recommendations to stakeholders.
• Collaborate with customers, service partners, project management, engineering, installation, testing, and global field teams to advance installation practices and deployment quality.

The must haves:

• Education: B.S. degree in Telecommunications or equivalent experience.
• Experience: 5+ years in telephony engineering or installation background.
• Experience working in and around a telecom central office environment.
• Detailed knowledge of telecom industry standards, including equivalent regional and customer standards.
• Application of installation and detail/design engineering procedures.
• Critical thinking and analysis capabilities, including trend analysis and recommendation development.

Nice to haves:

• Analytics experience, with Tableau software preferred.
• Utilization of MS Office, MS Project, Visio, Word, Excel, Apple, and notebook technologies.
• Ability to travel 50%-75% internationally and within the region in support of deployment services.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.