Field Application Scientist (CA region)

Position Summary

SCIENION is seeking a customer-focused Field Application Scientist to join our Global Service & Support team. In this role, you will combine scientific expertise with technical problem-solving to support customers throughout the lifecycle of our advanced dispensing and instrumentation platforms.

You will install instruments, provide application and technical support, deliver customer training, troubleshoot complex issues, and work closely with Sales, Service, and Product teams to ensure an exceptional customer experience. This position requires frequent travel to customer sites and offers the opportunity to work with leading researchers and organizations in the life sciences industry.

Key Responsibilities

• Install SCIENION instruments at customer sites and perform Site Acceptance Testing (SAT).
• Provide on-site and remote application support for customers using the sciFLEXARRAYER platform.
• Troubleshoot technical and application-related issues to ensure optimal instrument performance.
• Perform preventive maintenance, repairs, and system upgrades.
• Deliver customer training on instrument operation, applications, and best practices.
• Support the Sales team by providing technical expertise during customer evaluations and demonstrations.
• Prepare customer quotations for service and application support when required.
• Conduct root cause analysis and recommend corrective actions for recurring issues.
• Gather customer feedback and communicate improvement opportunities to internal teams.
• Maintain accurate service documentation, including service reports, troubleshooting records, user manuals, training materials, and ISO documentation.
• Manage customer cases and communication through the Helpdesk ticketing system.
• Contribute to continuous improvement initiatives across Service & Support.

Required Qualifications

• Bachelor's, Master's, or equivalent degree in Life Sciences or a related scientific discipline.
• Professional experience in a life sciences, biotechnology, or laboratory environment.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer relationship skills.
• Valid driver's license.
• Willingness to travel more than 50% domestically and internationally.

Preferred Qualifications

• Experience supporting scientific instrumentation or laboratory automation systems.
• Experience providing customer training and technical demonstrations.
• Familiarity with laboratory workflows and application development.
• Experience documenting technical procedures and maintaining quality documentation.
• Ability to work independently while collaborating across global cross-functional teams.

Travel Requirements

• More than 50% travel, including customer site visits and occasional international travel.

Why Join SCIENION?

At SCIENION, you'll work with innovative technologies that enable breakthroughs in life sciences research and diagnostics. You'll collaborate with a global team of scientists and engineers while making a direct impact on customer success through technical expertise, scientific knowledge, and exceptional service.

Compensation and Benefits:

The base salary range for this position is $83,000-$104,000.00.  Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com 

#SCIENION