Epic Prof Billing Team Lead

Job DetailsJob Title:                         Application Team Lead - Professional Billing Location:                         Remote Department:                    Epic Implementation Reports to:                      Epic Application Manager Support Employment Type:         Full Time, Exempt Travel Required:             No  Salary Range:                 $111,100 – $121,000       Summary The Epic Professional Billing Team Lead role is integral to the growth and development of our application teams. This high-performing, individual contributor role is a blend of application expertise, escalation management, delegation, and mentorship. A typical breakdown of team lead duties would be: Application Expertise (25%) Support analysts in solving complex and integrated issues   Evaluate scope and feasibility for potential projects   Lead key application efforts (e.g., Upgrade, Optimization projects) Client Relationships (15%) Build rapport with operational contacts   Support analysts with issue escalation management Mentorship and Team Skills Development (25%) Serve as application SME for integrated teammates and for analysts with questions about configuration best practices   Develop and lead skill development program(s) for PB and Claims analysts Team Workload Management (20%) Provide first-level triage for incoming ticket queue, escalating to manager/director as necessary   Oversee analyst compliance with SLA requirements Workload Balance (15%) Complete Service Request (Jira) tickets as assigned   Serve as backup to analysts when staff volume is reduced   A successful Epic Professional Billing Team Lead brings a high degree of organization and attention to detail as well as experience building Epic Professional Billing and Claims in a variety of settings. The Team Lead will be accountable for understanding and managing the operational requirements of Planned Parenthood affiliates and work closely with other project team members to ensure such requirements are translated successfully in Epic.  Essential Functions Effectively and accurately tracking Jira tickets to understand and communicate priorities of work in the queue and assigned to analysts Developing relationships with Planned Parenthood affiliates, always maintaining open lines of communication with clients to understand and address their needs effectively.  Translating knowledge of best practice PB/Claims/RTE design, build, and testing techniques throughout both implementation and ongoing support phases. Leading complex and/or large-scale optimization projects from design through build and ongoing support Mentoring analysts on high-profile or escalated ticket resolution Working with and mentoring project team members and other analysts to design, build, and test system designs related to PB/Claims/RTE applications. Serve as a liaison with vendors as required. Spearheading readiness activities for affiliates prior to implementation and post live activities during stabilization periods, including collaboration across applications (e.g., Patient Access and Clinical) and across teams (e.g., Training). Able to jump in to backfill team members Maintaining regular communication with Epic representatives, including participating in all project team meetings.  Serving as an expert resource for analyst team members to discuss and manage the status of deliverables, shared issues, end user concerns, and upcoming milestones.  Leading onboarding and mentorship program for new hires and continuing education efforts for existing analysts. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Business acumen, strategic thinking and proactive problem solving. Exemplary customer service, interpersonal skills, oral and written communications Ethics, diversity, initiative, teamwork, and leadership Computer and technical skills Quality, safety, and security   Qualifications Education and/or Experience Education: Bachelor’s Degree or equivalent combination of experience/training Experience: Minimum of 3 to 5 years of prior Epic experience required Current certification in Resolute Professional Billing Administration Skills  Required Possesses excellent verbal and written communication. Demonstrates established project management skills including identifying key participants, developing agendas, leading meetings, and managing follow-ups to completion. Demonstrates the ability to work with multiple organizations at once. Possesses excellent time management and organizational skills. Demonstrates adaptability and flexibility with respect to changing business needs. Demonstrates a willingness and capability to learn new software and systems. Conveys information clearly and concisely with project leadership. Exhibits a high standard of professionalism and serves as a professionally mature role model within the team. Conveys the ability to gain trust and establish effective relationships with clients, peers, and project leadership. Demonstrates ability to mentor and provide guidance to analysts with varying levels of experience, effectively sharing knowledge and fostering their skill development. Seeks, logically examines, and interprets information from various sources to determine a problem’s cause and develops a course of action to resolve the problem and to prevent its recurrence. Demonstrates a willingness to jump in, take initiative and support team efforts wherever needed to achieve shared goals. Prior experience working with health systems as a Professional Billing Epic analyst with a strong understanding of Epic best practices and complex Professional Billing concepts. Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions. Preferred Possesses Jira competency Possesses prior Planned Parenthood experience. Possesses prior operations experience for a health care organization.  Possesses prior experience working in a position requiring relationship building with clients.  Possesses proficiency in Epic Charge Router, Benefits Engine, Prelude, Estimates, Cash Management, or Cogito Possesses Epic Certification in Real Time Eligibility (RTE) or Claims.   Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Sedentary Work Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Must be able to travel throughout and between facilities when on site. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.     Qualifications