EOR Operations Specialist

Summary

The primary responsibility of the Operations Specialist (OS) is to facilitate FoxHire’s contracting services for the staffing industry and direct to client market. The OS assists recruiters in placing workers in temporary “contract” positions and in direct client roles throughout the United States and internationally. The types of workers placed through FoxHire are technical, high-level professionals (engineers, programmers, nurses, therapists, etc). 

Essential Functions 

• Process the submitted details of contract placements and set up contract employees in FoxHire’s internal software system. 
• Ensure all required items that will be needed during the employee onboarding process are included in the set up of the contract employee portal. 
• Ensure background checks are set up, inclusive of all the client or industry requirements. 
• Process applicable Placement Specifics Addenda and Employee Contracts.
• Facilitate problem resolution with recruiters, client companies, contract employees, and cross-functional teams.  
• Maintain accurate client information/onboarding requirements utilizing standard operating procedures.
• Desire to build the working knowledge of Federal and State employment law and regulations needed to process submissions and assist with recruiter, client, and employee inquiries.
• Maintain a computerized record of all communications with recruiters, clients, and employees within company software.
• Invest in professional and personal growth through continuing education and industry-related educational opportunities. 
• Participate in and potentially facilitate internal training of new team members and other departments.
• Collaborate with internal developers to define when the software does not work as expected. 
• Identify and implement process improvements.
• Maintain a positive attitude of customer support and internal team collaboration in all daily activities. 
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions. 
• FoxHire is an Equal Opportunity Employer. 

Desired Qualifications

• 1-3 years of work experience in a business environment, preferably within the staffing industry (such as an Employer of Record service, Recruiting Agency, Managed Services Provider/MSP, etc). Accounting, payroll, recruiting, or human resources may be considered, as well. 
• High school education or equivalent required, some college is a plus. 
• Strong technical aptitude and experience on multiple technology platforms.  
• Experience in database applications, Google suite, Microsoft Word, and Excel.
• Extremely detail-oriented, analytical-thinking, and able to work in a fast-paced environment.
• Able to work independently on tasks, while maintaining a team-centered approach.
• Desire to be mentored for future growth opportunities.
• Strong written and verbal communication skills.
• Commitment to customer service and professionalism.
• Exhibit a growth mindset and solutions focus.

Work Requirements

• This role requires sitting or standing for extended periods (8+ hours) while working on a computer, including prolonged screen time, extended keyboard and mouse use, and repetitive typing.
• To deliver a professional customer experience, this role requires a workspace that supports focused, distraction-free work and clear, quiet audio during scheduled hours. 
• Remote employees must maintain reliable, high-speed internet access sufficient to support phone, chat, and email-based work.
• If you require a reasonable accommodation to meet this need, please let us know.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Who We Are

FoxHire provides Employer of Record (EOR) staffing services, placing workers in temporary “contract” positions throughout the United States. We primarily place technical and high-level professionals such as nurses, therapists, engineers, accountants, programmers, etc. into contract assignments as our W-2 employees. This role would join our in-house team of Finance, Human Resources, Operations, Sales and Product Development professionals who keep our operations running smoothly. Our corporate office is located in Canton, Ohio. We offer a modern office environment in addition to the options of remote work or hybrid work.

Some Of Our Perks Include

• Tuition reimbursement
• Remote work  
• $400 toward home office furniture
• Laptop, monitors, and other necessary computer equipment provided
• Bi-weekly stipend toward internet service provided
• 128 hours of PTO in first year, pro-rated PTO amount given on first day based upon months left in the year
• Ten company paid holidays
• Two week paid parental leave for births and adoptions

Benefits & Pay

We offer competitive compensation, a generous paid time off package and a wide range of other benefits including; employer-subsidized medical, dental, and vision insurance; Section 125 HSA and FSA medical and dependent care accounts; a 401(k) with company match, and company paid life insurance, short-term, and long-term disability. 

The pay range for this position is Hourly:  $25 - $29/hour.

Data Privacy and AI Usage

Privacy Notice:  To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII), such as Social Security Numbers, Dates of Birth, or W-2s, when submitting your application.

Use of AI in the Hiring Process:  Thank you for your interest in FoxHire! To support a fair and efficient hiring process, we use AI-powered tools to assist with note-taking and generating interview summaries. These tools help us maintain consistency in our evaluation process and support compliance with EEOC and all applicable laws.

AI tools do not make hiring decisions, all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience.

By submitting your application, you acknowledge the following:

AI Usage

• AI tools may be used during interviews to assist with note-taking, summarizing responses, and generating interview summaries for our hiring team's reference.
• AI tools do not analyze video or any visual data as part of candidate evaluation.

Interviews

• Interviews may be conducted via video or phone, depending on the role and stage of the process.

• Any notes or summaries generated during the interview process are used solely to support our internal hiring evaluation and are handled in accordance with applicable privacy laws.

Equal Opportunity

FoxHire is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.