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Enterprise Customer Success Manager, Dairy
Ever.Ag | Remote (US, excluding California, Hawaii, and Alaska) | Full Time | 30% Travel
About the Role
Ever.Ag is looking for an Enterprise Customer Success Manager to join our dairy team and serve as a trusted partner to some of the most important names in the dairy supply chain. This is a high-visibility, high-autonomy role for someone who thrives on building relationships, solving complex problems, and making a measurable impact on the clients they serve.
You will own a book of business made up of enterprise dairy customers using Ever.Ag's suite of dairy supply chain solutions, including our supply chain platform, Mobile Manifest, MES, EDL, S&OP, and CYO tools. Your job is to make sure those clients are successful, supported, and growing with us.
Why This Role
Ever.Ag sits at the intersection of agriculture and enterprise technology, and our dairy vertical is one of the most complex and consequential parts of the food supply chain. As a CSM on this team, you will have direct access to C-suite stakeholders at major dairy organizations, a supportive team that will invest in your onboarding and growth, and the freedom to shape how you show up for your clients.
What You Will Do
- Own the full customer relationship for a portfolio of enterprise dairy accounts, serving as the primary point of contact and strategic advisor.
- Build and execute engagement plans that strengthen long-term partnerships and drive measurable value for clients.
- Monitor customer health across your book of business, identify risks early, and lead proactive interventions before issues escalate.
- Manage the full renewal cycle, including upsell and cross-sell opportunities that align with each client's business goals.
- Lead executive business reviews with C-suite stakeholders, aligning on outcomes, demonstrating ROI, and uncovering growth opportunities.
- Drive product adoption across your accounts and guide clients through onboarding and enablement to accelerate time-to-value.
- Serve as the voice of the customer internally, synthesizing feedback and influencing product roadmap priorities.
- Collaborate cross-functionally with subject matter experts, product teams, and support to resolve escalations and architect the right solutions.
- Maintain CRM data integrity and reporting accuracy to support visibility and strategic planning across the organization.
- Contribute to cross-functional initiatives and special projects that advance the customer success team and the broader business.
What You Bring
- 8 or more years of experience in customer success, account management, sales, or a related customer-facing role, ideally in a B2B SaaS environment.
- Direct experience in or strong working knowledge of the dairy supply chain. You should understand how dairy organizations operate from farm to plant and be able to speak credibly to client challenges in that environment.
- Demonstrated ability to manage enterprise-level relationships, including regular engagement with executive stakeholders.
- Experience with CRM and customer success platforms such as Salesforce and Gainsight.
- Comfort working in a complex, matrixed organization where getting things done requires building internal relationships and knowing how to navigate.
- A bachelor's degree in business, marketing, sales, or a related field is preferred.
- Ability to travel to client sites as needed, up to 30%.
How You Show Up
- You are an over-communicator. You keep clients and colleagues informed without being asked.
- You take extreme ownership. When an issue arises, you own it from start to resolution.
- You are proactive, not reactive. You are always looking ahead, identifying what is coming before it becomes a problem.
- You bring polish and executive presence. You are comfortable and credible in front of C-suite audiences.
- You are adaptable. You can pivot when conditions change and do so without drama.
- You are analytically minded. You use data to drive decisions, forecast risk, and personalize your approach.
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