Enterprise Account Manager (saas)

Insurance Marketplace Enterprise Account Manager (saas)

💰 Salary: $3,000 USD per month

🌎 Location: Remote — Latin America

About Our Client

Our client is a fast-growing insurance technology company operating a modern digital marketplace designed to simplify the buying and selling of specialty insurance products, including Cyber, D&O, EPLI, and more. Their platform is used by large insurance brokers to streamline workflows, improve efficiency, and enhance the overall insurance placement process. Known for innovation and collaboration, the company works closely with brokers and carriers to continuously improve its technology and service offering.

Position Overview

We are looking for a dedicated and dynamic Enterprise Account Manager to manage and strengthen day-to-day relationships with insurance brokers. This role is central to ensuring broker success, delivering exceptional service, and acting as a key bridge between customers and the internal technology team.

The ideal candidate is customer-focused, knowledgeable in specialty insurance, comfortable with technology, and proactive in identifying opportunities to improve the broker experience.

Key Responsibilities

• Build and maintain strong, long-term relationships with brokers to ensure satisfaction and retention

• Conduct platform demos highlighting the value and functionality of the comparative rating technology

• Lead the onboarding process for new brokers, ensuring a smooth and efficient setup

• Facilitate broker-to-carrier provisioning and resolve issues in a timely manner

• Work closely with brokers to understand daily workflows, challenges, and pain points

• Collect, document, and synthesize broker feedback on new features and enhancements

• Communicate actionable insights and feedback to the internal technology and product teams

• Ensure all broker interactions align with company values and contribute to a positive team culture

Requirements

• Fluent written and spoken English

• Minimum 5 years of experience in B2B sales ( Insurance or SaaS)

• Minimum 5 years of experience in customer service or account management

• Excellent communication and relationship-building skills

• Ability to work independently in a fast-paced, remote environment

• Proactive mindset with a strong sense of ownership and accountability

• Comfortable adopting and learning new technology platforms

• Early riser with a strong work ethic and commitment to client success

Benefits

• Fully remote role within Latin America

• Opportunity to work with innovative, cutting-edge insurance technology

• Collaborative and supportive team environment

• Ongoing professional development and growth opportunities