Lead Attorney, Ethics, Quality Assurance & Business Operations
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AI Summary
Would you thrive in an environment where you can deliver top-quality ethics, quality assurance, training and business operations services to support the business objectives of a Fortune 100 insurance and financial services company? If you are a proven communicator who possesses strong legal and analytical skills, with the ability to continually strive to improve processes, we want to know more about you!
As Lead Attorney, Ethics, Quality Assurance & Business Operations, we'll count on you to provide legal, ethical, quality assurance and operational support and expertise that reflects our dedication to effective collaboration, innovative thinking and a proactive approach to our work.
We'll count on you to support the Nationwide Trial Division (NTD) in the areas of ethical guidance, quality assurance, legal training and business operations. You will identify risks to clients, the organization, and/or the company and present findings to leadership, as well as lead issue remediation and action plan completion. In addition, you'll be the primary Ethics consultant for all NTD cases, providing advice and counsel to leaders and attorneys. You will create, implement and facilitate in-person and online training programs, courses and resources for NTD leaders and associates to address ethical compliance, file handling and case strategy opportunities.
Preference would be for a candidate with approximately eight to ten years of civil litigation or trial experience, along with demonstrated experience in legal ethics, professional responsibility, and attorney training or instruction. Prior leadership experience is strongly preferred. The ideal candidate will have a strong foundation in civil law, with insurance defense experience highly desirable, and will possess specialized knowledge of staff counsel ethics and the Rules of Professional Conduct.
This role requires excellent written and verbal communication skills, along with the ability to create and deliver effective presentations to attorneys, staff, and all levels of leadership. The candidate should demonstrate strong judgment and decision-making abilities, with the capacity to assess risk, set priorities, and provide clear, practical guidance in complex situations. Experience developing and leading training programs, supporting audit and quality initiatives, assessing ethical issues arising from the application of technology (e.g., AI) in legal practice, and advising on litigation practices is critical.
The successful candidate will also bring strong organizational and time management skills, with the ability to initiate, prioritize, and coordinate multiple projects simultaneously. Digital literacy is required, including proficiency with Excel, Word, PowerPoint, and virtual meeting platforms. The role requires the ability to lead, influence, and support teams across a decentralized organization, including building relationships, motivating others, and driving consistent, high-quality outcomes across Nationwide Trial Division.
This position can be fully remote for the right candidate.
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Job Description Summary
Would you thrive in an environment where you can deliver top-quality ethics, quality assurance, training and business operations services to support the business objectives of a Fortune 100 insurance and financial services company? If you are a proven communicator who possesses strong legal and analytical skills, with the ability to continually strive to improve processes, we want to know more about you!As Lead Attorney, Ethics, Quality Assurance & Business Operations, we'll count on you to provide legal, ethical, quality assurance and operational support and expertise that reflects our dedication to effective collaboration, innovative thinking and a proactive approach to our work.
We'll count on you to support the Nationwide Trial Division (NTD) in the areas of ethical guidance, quality assurance, legal training and business operations. You will identify risks to clients, the organization, and/or the company and present findings to leadership, as well as lead issue remediation and action plan completion. In addition, you'll be the primary Ethics consultant for all NTD cases, providing advice and counsel to leaders and attorneys. You will create, implement and facilitate in-person and online training programs, courses and resources for NTD leaders and associates to address ethical compliance, file handling and case strategy opportunities.
Job Description
Key Responsibilities:
Ensures execution of all aspects of NTD's quality assurance program including procedures, questions, schedules, assessment reports, feedback presentations, action planning, audit systems and communications to associates, leaders and the NTD leadership team.
Identifies office audit issues, conducts post-audit feedback sessions and assists Managing Trial Attorneys (MTA) in developing post-audit action plans. Regularly reviews pending audit action plans for compliance and progress through completion.
Identifies legal training needs and prioritizes developing and delivering training offerings and virtual courses for MTAs, attorneys and paralegals on topics including case evaluation, conflicts of interest, commercial litigation, background checks, social media searches and vehicle technology. Trains MTAs on the audit system and process for completing key performance indicator (KPI) reviews.
Develops and keeps current NTD Best Practices. Identifies quality, performance and efficiency opportunities and makes recommendations for continued improvements.
Provides input to various task forces and to the NTD leadership team on a variety of training, ethics and performance quality matters.
Leads business operations initiatives, centralized file opening responsibilities and/or projects as assigned.
Provides support to NTD Regional AVPs and MTAs.
May lead, encourage and inspire a team of associates with responsibility for people management, communication, performance management, career development and salary administration.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to AVP, Trial Division. This position may have direct and indirect reports.
Typical Skills and Experiences:
Education: J.D. from an American Bar Association-accredited law school.
License/Certification/Designation: Associates reporting within Nationwide’s Office of the Chief Legal Officer (OCLO) who are functioning in attorney roles must be fully licensed in accordance with OCLO policy, in good standing and in compliance with all continuing legal education requirements at all times in the state(s) in which they practice.
Experience: Typically, eight to ten years of civil litigation or trial experience, as well as training experience and/or agency hearing representation experience; leadership experience preferred.
Knowledge, Abilities, and Skills: Has significant experience in a civil law, preferably experience in insurance law. Excellent written and verbal communication skills. Has specialized knowledge of staff counsel ethics and the Rules of Professional Conduct. Ability to create and deliver presentations for customers and for all levels of management. Digital literacy required, including proven skill with Excel and with virtual meeting programs, as well as with basic business software, including Word and PowerPoint. Possesses strong time management and organization skills. Demonstrates decision-making ability to set work priorities and make recommendations. Ability to initiate, prioritize and coordinate projects. Leadership skills used in leading teams, including team building, motivating, influencing and problem solving.
Other criteria, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Occasional travel required.
ADA: The above statements cover what are generally believed to be principal and essential function of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 07/19/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.#legalSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Lead Attorney, Ethics, Quality Assurance & Business Operations : $138,000.00-$243,000.00The expected starting salary range for Lead Attorney, Ethics, Quality Assurance & Business Operations : $138,000.00 - $206,000.00Automatically Apply to the Best Remote Jobs
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