Enteral Fax Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As a COOR2 representative you will…

* Identify and triage various patient information from referral sources, the COOR2 fax triage, a specific mailbox in outlook or several different portals to the appropriate teams within the ENC for accurate patient follow up. The information will be used to either create a new account or upload the needed information to an existing patient account.

* Assess patient needs and document referral requests for coordination of care.

* Provide information pertaining to enteral nutrition services to applicable departments in order to bring a patient on service with Coram.

* Coordinate with the ENC Operations Support Team (Dietitian Team) to determine which items are on backorder and appropriate alternatives.  Contact the patient directly to discuss details on backordered items, alternative items, and ship the orders to the patients.

*You must be able to work in a fast-paced environment and know when to pivot to accomplish tasks.

*You must be able to use your customer service training to be empathetic, patient, and communicate clearly and concisely both written and verbally.

* Training will occur virtually

* Position is fully remote – quiet working station, and high speed internet access is required

This is a full-time, permanent, benefited position and is NOT through an agency.

Required Qualifications

* Minimum 1 year experience working in a customer service or call center environment.
* Data entry experience.
* Working knowledge in Microsoft Office, specifically Outlook and Word.

Preferred Qualifications

*Medical terminology

*multi-tasking

*using multiple screens

*typing skills 40-50wpm

*Entering patient profiles in computer system

* Experience work in a healthcare environment.

*Detail oriented

Education

High School diploma or GED

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.