Enrollment Counselor– International Student Programs

Duties and Responsibilities

• Complete initial assessments of international student applications 
• Respond and advise international applicants on admission requirements and federal student visa policies
• Serve as a liaison between students and operational entities working actively to promote and introduce students to a community of support 
• Ensure all data integrity of application files to ensure proper communication with student service departments
• Lead Federal international student database (SEVIS) data input and collection
• Tracks international student records, onboarding progress using reports, dashboards, and assists Director in conducting data analysis and creating reports about international student admittance yields and enrollment reports
• Provide leadership for volunteer and part-time staff during international student-required international student residencies (Friday/Saturday) multiple times per year
• Proactively engage with prospective students from lead initiation through enrollment
• Build trust and rapport with students by providing accurate and relevant information about ISP programs and admission process
• Meet or exceed enrollment goals through effective pipeline management
• Monitor and improve key performance metrics such as lead-to-start conversion rates
• Manage assigned prospective students, ensuring timely follow-ups and progress tracking
• Engage in ongoing, recurrent training, provided by the training department and their Associate Director of International Student Programs
• Demonstrate a sincere commitment to the student’s educational goals and personal development
• Successfully complete and maintain Designated School Officer (DSO) training, ensuring compliance with SEVP regulations and institutional policies 
• Uses AI tools to support daily work activities, enhance output quality, and improve efficiency within defined processes and guidelines 
• Other duties as assigned

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor’s degree required, Master’s degree preferred

Experience

• Four (4) years experience working in higher education preferred

Required Skills

• Must be willing to embrace new ideas and utilize new technology as the department grows. Growth mindset
• CRM Experience Preferred, knowledge of Salesforce is a plus
• Excellent problem-solving skills
• Excellent communication skills
• Organizational and project management skills
• Ability to work in an occasionally high-stress environment
• Ability to work on a diverse team and diverse students
• Excellent people skills necessary to provide customer-oriented support

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.