(English C1) Customer Support Consultant (South Africa, remote)

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via calls, chats and emails;
• Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
• Escalate complex issues to the appropriate internal team when needed;
• Assist with basic UAT (User Acceptance Testing) activities when required;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 6 months of experience in a customer support role;
• A customer-focused mindset and a genuine willingness to help others;
• Excellent communication skills, with the ability to communicate clearly, effectively, and professionally;
• The ability to manage multiple conversations and competing priorities while maintaining high-quality support;
• Excellent organizational and problem-solving skills, with strong attention to detail;
• Strong self-management skills, with the ability to work independently, organize tasks, and manage priorities effectively;
• Adaptability and the ability to thrive in a fast-paced, changing environment;
• A proactive, responsible, and solution-oriented attitude;
• Tech-savviness and the ability to test and troubleshoot basic technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems.

Benefits:

• Fixed schedule: Monday–Friday, from 7 AM–4 PM, GMT+2 (Africa/Johannesburg);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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