English and Romanian Speaking Support Associate - Remote work

⭐ Join Wolt as a Full-Time English & Romanian Speaking Support Associate! ⭐

We're on the lookout for full-time (40 hrs/week) Support Associates who speak Romanian and English fluently to join our amazing Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.

💙 What you’ll be doing

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

Day-to-day in this role, you’ll:

• Handle customer, courier, and merchant inquiries through live chat, phone, and email support
• Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
• Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
• Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice
• Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines
• Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools
• Stay up to date with new processes, market changes, training materials, and internal updates

🌟 What We’re Looking For

• Excellent communication skills and plenty of patience
• Persistence, kindness, and empathy help you find the best solution for everyone involved
• Great attention to detail and strong focus
• You’re not intimidated by complex tasks that require quick thinking and good organization
• You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease
• Making fast decisions in challenging moments is one of your strengths
• You understand the importance of great customer experience
• You’re fluent in both Romanian and English (C1)
• You have at least a high school diploma
• You are willing to work in shifts, and on weekends, holidays, we operate 24/7
• You’re comfortable with new apps and systems, and adapt quickly to changes
• Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know.

🎁 What You’ll Get by Joining Us

• Fully remote work
• 15% cashback on your Wolt orders
• Meal vouchers worth 30 RON per working day
• 5-day work week
• Medical subscription in the Regina Maria clinics network (Priority Plus plan);
• Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt);
• Access to Bookster - an online library with over 10,000 titles, including physical book loans, articles, and audiobooks
• Extra vacation days based on seniority (starting from 22 days + 1 additional day per year max 27 days per year);
• 2-week structured onboarding program
• Structured mentoring from our Team Leads
• Training sessions, workshops, and learning opportunities to enhance your skills
• A clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company
• Wolt-wide training programs
• Employee Assistance Program for you and your immediate family
• A friendly, tolerant, and inclusive work environment
• All necessary equipment for your work (laptop, monitor, headset)

Working hours

Wolt Customer Support operates 7 days a week, 365 days a year, 24/7.
You’ll be working in morning, afternoon, or night shifts, scheduled over a 9-hour period, including a 1-hour unpaid break. Your paid working time will be 8 hours per shift. Shifts may include weekends and public holidays, depending on business and organizational needs.

Technical requirements:

• A strong and reliable internet connection and a suitable remote working environment without distractions
• This is a fully remote position, but all work must be performed from Romania only
• Candidates must also be available to fully participate in the training and onboarding process

🚀 Ready to Apply?

We’d love to meet you!

👉 Simply apply online.

Join us and be part of a team that’s shaping the future of support at Wolt! 💙

Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted. 😊