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AI Summary
The Solution Design Consultant will design and develop scalable travel solutions for multinational accounts while partnering with sales teams during the RFP and onboarding process. They will also collaborate with cross-functional teams to identify program optimization opportunities and ensure high-quality service delivery.
ABOUT THE OPPORTUNITY
Are you passionate about designing innovative travel solutions that create real impact for multinational customers? As a Solution Design Consultant (SDC), you'll play a pivotal role in shaping customer travel programmes by combining consultative expertise, industry knowledge, and FCM's value proposition to create scalable, customised solutions. Working closely with Sales, Onboarding, Account Management, and customer stakeholders, you'll help set clients up for success while identifying opportunities to optimise programmes and deliver ongoing value. This is an exciting opportunity to influence customer outcomes, drive innovation, and contribute to the growth and retention of key multinational accounts.
This role suits someone with a strong Account Management background who excels at problem-solving, can see the bigger picture, and is passionate about delivering customer-focused solutions. You'll bring exceptional relationship-building skills, strong organisational abilities, and meticulous attention to detail. As part of a cross-functional global team, you'll also be a confident communicator who can collaborate effectively with stakeholders across multiple regions and functions.
KEY RESPONSIBILITIES
- Design and develop Statements of Requirements (SORs) for multinational customer accounts, ensuring scalable and customised solutions.
- Partner with Sales teams throughout the RFP and sales process to define recommendations, deliverables, timelines, and onboarding requirements.
- Consult with prospective customers to understand business needs and translate them into effective travel programme solutions.
- Collaborate with internal stakeholders across Sales, Onboarding, Account Management, and operational teams to manage expectations and recommend suitable solutions.
- Identify and document travel programme optimisation opportunities and "Day 2" improvements for existing customers.
- Communicate effectively with senior stakeholders internally and externally throughout the solution design process.
- Highlight potential commercial opportunities and value-added solutions that enhance customer programmes and support business growth.
- Ensure non-standard requirements are documented, approved, and managed in line with global onboarding standards.
- Lead workshops, meetings, conference calls, and solution design discussions with key stakeholders.
- Support project delivery by maintaining accurate documentation, tracking actions, and identifying project risks.
- Promote knowledge sharing across regions by communicating capabilities, limitations, technologies, and best practices.
- Contribute to continuous business improvement initiatives and deliver exceptional customer service.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Strong knowledge of end-to-end business processes and downstream impacts including GDS, QC, OBT, and reporting tools.
- Proven success in previous roles.
- Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
- Demonstrated business acumen and ability to contribute to business objectives and problem solving.
- Strong multitasking, organisational, and project coordination skills.
- Experience working collaboratively within global and cross-functional teams.
- Minimum two years' experience within FCM and a sound understanding of multinational customer accounts (preferred).
- Strong understanding of the FCM multinational onboarding process (preferred).
- University degree or equivalent experience (preferred).
- Project Management qualification, Lean, Six Sigma, or equivalent experience (preferred).
- Flexibility to travel occasionally (up to 10%) and adapt to changing business priorities.
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
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