eCommerce Analyst II

The Analyst II/Senior Analyst, eCommerce Client Solutions is an analytically strong, client-facing individual contributor responsible for the day-to-day execution of a strategic retail eCommerce program. This role translates business goals into clear projects, coordinates work across internal teams and marketplace partners, turns reporting into recommendations, and keeps client stakeholders aligned on progress, risks, and results.

The position partners closely with a dedicated eCommerce Reporting & Analytics Specialist. The reporting specialist owns production, maintenance, reconciliation, and quality of the underlying data products. This role owns reporting requirements, business interpretation, client presentation, and action planning. Success is measured by client confidence, project delivery, speed of issue resolution, quality of recommendations, and improvement in sales, recovery, inventory velocity, customer experience, and marketplace performance.

Key Outcomes and Measures of Success

• Build a trusted, proactive client relationship through clear communication, strong preparation, and reliable follow-through.

• Deliver cross-functional initiatives on time, with documented owners, milestones, risks, decisions, and expected business impact.

• Convert performance reporting into concise insights and recommendations that improve recovery, sales velocity, inventory health, and customer experience.

• Identify and resolve operational or marketplace issues before they materially affect client objectives, seller performance, or revenue.

• Create clear accountability between Client Solutions, reporting and analytics, operations, technology, finance, marketing, and marketplace teams.

Responsibilities

• Leads day-to-day client and stakeholder engagement for assigned programs, including recurring business and project meetings, decision documentation, action-item ownership, and timely communication of progress, risks, and escalations.
• Develops a strong understanding of client objectives, operating requirements, constraints, and success measures; uses this context to prioritize work, set realistic expectations, and deliver practical recommendations.
• Translates client and business needs into scoped workplans, requirements, milestones, dependencies, and measurable outcomes; maintains project trackers, decision and risk logs, standard operating procedures, and implementation documentation.
• Coordinates cross-functional initiatives with Client Solutions, reporting and analytics, marketplace operations, technology, warehouse operations, finance, marketing, compliance, leadership, and external partners; removes blockers, escalates decisions appropriately, and validates business results.
• Defines reporting priorities, business rules, key performance indicators, and acceptance criteria in partnership with the Reporting & Analytics Specialist; reviews reporting for accuracy, completeness, relevance, and consistency before client presentation.
• Analyzes and presents performance across sales, recovery, pricing, promotions, inventory availability and aging, listing quality, fulfillment, returns and refunds, and marketplace account health; identifies drivers, quantifies opportunities, recommends actions, and monitors results.
• Coordinates pricing, promotion, catalog, inventory, channel expansion, and customer-experience initiatives across consumer marketplaces, addressing listing defects, policy and compliance risks, account-health concerns, brand-protection issues, and operational exceptions.
• Supports the design, testing, launch, and measurement of tools, data flows, integrations, and process improvements; monitors marketplace policies, fees, capabilities, and industry developments and translates relevant changes into actionable program improvements.

Qualifications

Education/ Experience:

• Bachelor’s degree in business, analytics, supply chain, eCommerce, marketing, information systems, or a related field preferred; equivalent relevant experience will be considered.
• Two to five years of relevant functional experience in eCommerce, client solutions, account management, business analysis, project management, marketplace operations, or a related field.
• Demonstrated experience presenting business performance, recommendations, and project updates to clients or senior internal stakeholders.
• Experience with consumer marketplaces such as eBay, Amazon, Walmart, TikTok Shop, Poshmark, or similar channels preferred.
• Experience with Rithum, formerly ChannelAdvisor, Power BI, marketplace portals, or retail returns and recommerce programs preferred.

Skills and Ability: 

• Strong client-facing communication skills, including meeting leadership, active listening, executive-ready writing, and confident presentation of complex or sensitive business topics.

• Practical project management skills with the ability to structure ambiguous work, manage multiple priorities, meet deadlines, and maintain accountability across teams.

• Strong analytical judgment and business curiosity, with the ability to connect data to operational causes, financial impact, and recommended actions.

• Advanced Microsoft Excel skills and working proficiency with Power BI or similar business intelligence tools.

• Working knowledge of eCommerce operations, marketplace performance, pricing and promotions, catalog and inventory management, returns, and customer-experience metrics.

• Ability to understand APIs, data flows, and technical requirements sufficiently to partner effectively with analysts and developers; production coding is not required.

• Excellent organization, attention to detail, sound judgment, and follow-through in a fast-paced environment.

• Working knowledge of SQL preferred but not required.

Work Conditions/ Physical Demands: 

• This position is performed primarily in a remote, home‑office environment. The role requires prolonged periods of sitting and working at a computer, including the use of standard office equipment such as a keyboard, mouse, and phone. The employee must be able to communicate effectively via video, phone, and electronic communication. Minimal physical exertion is required.

Travel: 

• Travel is not required for this position (0%).

Pay & Benefits:

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

The salary range for this position is $57,900 to $72,400 annually.  The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.

At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.