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Eco Plus Solutions AB

Dutch Speaking Travel Agent (Remote in Greece)

Posted 2 days ago
0-2 years experience
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AI Summary

You will serve as a brand representative by resolving complex reservation challenges and providing high-level support to clients via phone, email, and messaging. Additionally, you will maintain accurate account histories in the CRM and collaborate with an international team to meet service quality targets.

  • Location & Model: 100% Remote work from anywhere in Greece
  • Relocation Package: Sponsored flight to Greece + 30 days of corporate housing + administrative support for Greek tax (AFM) and social security (AMKA) registration
  • Hardware: Full corporate tech kit including laptop delivered to your home

Dutch Speaking Travel Agent

We are seeking proactive, highly engaged candidates to represent a market-leading global brand in the digital travel sector. Operating in this capacity, you will serve as a key brand representative while enjoying the freedom of a fully virtual position based anywhere in Greece—from major metropolitan areas to peaceful islands. This position extends far beyond basic customer care. As a remote travel coordinator, you will protect the brand's premium reputation by resolving detailed reservation challenges and delivering seamless, top-tier travel experiences. Serving as an essential link, you will combine technical precision with exceptional guest support.

Note: This work-from-home position is strictly open to individuals currently residing in Greece or those who are independently organizing their move to the country.

Core Responsibilities & Daily Tasks

  • Multichannel Engagement: Handling incoming client communications via phone, email, and live messaging with fluid professionalism in fluent Dutch and fluent English, ensuring an exceptional user experience.
  • Complex Problem Resolution: Investigating and fixing detailed booking discrepancies, cancellations, and payment inquiries with patience, empathy, and absolute precision.
  • Travel Expertise: Staying informed on international travel regulations, hospitality standards, and internal software tools to offer accurate, high-level guidance to clients.
  • Database Tracking: Documenting all client interactions thoroughly within the corporate CRM to maintain precise account histories and up-to-date case notes.
  • Performance Excellence: Reaching individual efficiency targets while teaming up with an international workforce to sustain top-grade service standards and high customer satisfaction.

Desired Qualifications & Profile

Language Capabilities:

  • Dutch: Fluent (C2-level) command to ensure maximum client satisfaction and flawless communication.
  • English: Fluent (B2-level or higher) proficiency for internal systems, training programs, and team communication.

Legal & Operational Setup:

  • Work Authorization: Full legal permission to live and work in Greece (citizenship or valid residency/work permits).
  • Home Office Environment: A private, quiet workspace connected to reliable, high-speed internet infrastructure.

Key Attributes:

  • Interpersonal Skills: Outstanding communication abilities paired with the composure required to navigate high-pressure customer situations smoothly and professionally, supported by strong emotional intelligence.
  • Self-Regulation: High personal discipline to manage daily tasks independently and efficiently in a virtual setup.

Compensation, Benefits, & Career Path

  • Base Pay: A specialized salary structure tailored for bilingual talent in Greece, incorporating the standard 14-month annual pay model.
  • Monthly Incentives: Regular financial bonuses linked directly to exceeding service quality and operational benchmarks.
  • Day-One Coverage: Comprehensive private health and life insurance policies active from your first day on the job.
  • Hardware Supplied: A complete, high-grade remote work tech kit (including a corporate laptop and peripherals) shipped directly to your home.
  • Internal Progression: Defined career routes into supervisory, quality assurance, or corporate training roles.

Relocation Support (Moving to Greece)

  • Flight Covered: Full payment for your commercial flight to Greece.
  • Temporary Lodging: 30 days of corporate-sponsored temporary housing to give you sufficient time to find long-term housing.
  • Administrative Guidance: Direct aid with local administrative procedures, including step-by-step help obtaining your Greek tax ID (AFM) and social security credentials (AMKA).

Application Process

Ready to take the next step in your virtual career with an industry-leading travel brand? Submit your current resume in English. A recruitment representative will assess your profile and follow up swiftly to schedule an initial online interview!

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