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Eco Plus Solutions AB

Dutch Speaking Travel Agent (Remote in Greece)

Posted 2 hours ago
0-2 years experience
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AI Summary

The role involves handling client communications via phone, email, and live messaging to resolve reservation challenges and payment inquiries. You will also document all interactions in the corporate CRM while maintaining high service standards and efficiency targets.

Location & Model: 100% Remote work from anywhere in Greece 

Relocation Package: Sponsored flight to Greece + 30 days of corporate housing + administrative support for Greek tax (AFM) and social security (AMKA) registration

Hardware: Full corporate tech kit including laptop delivered to your home

Dutch Speaking Travel Agent

We are seeking proactive, highly engaged candidates to represent a market-leading global brand in the digital travel sector. Operating in this capacity, you will serve as a key brand representative while enjoying the freedom of a fully virtual position based anywhere in Greece—from major metropolitan areas to peaceful islands. This position extends far beyond basic customer care. As a remote travel coordinator, you will protect the brand's premium reputation by resolving detailed reservation challenges and delivering seamless, top-tier travel experiences. Serving as an essential link, you will combine technical precision with exceptional guest support.

Note: This work-from-home position is strictly open to individuals currently residing in Greece or those who are independently organizing their move to the country.

Core Responsibilities & Daily Tasks

  • Multichannel Engagement: Handling incoming client communications via phone, email, and live messaging with fluid professionalism in fluent Dutch and fluent English, ensuring an exceptional user experience.
  • Complex Problem Resolution: Investigating and fixing detailed booking discrepancies, cancellations, and payment inquiries with patience, empathy, and absolute precision.
  • Travel Expertise: Staying informed on international travel regulations, hospitality standards, and internal software tools to offer accurate, high-level guidance to clients.
  • Database Tracking: Documenting all client interactions thoroughly within the corporate CRM to maintain precise account histories and up-to-date case notes.
  • Performance Excellence: Reaching individual efficiency targets while teaming up with an international workforce to sustain top-grade service standards and high customer satisfaction.

Desired Qualifications & Profile Language Capabilities:

  • Dutch: Fluent (C2-level) command to ensure maximum client satisfaction and flawless communication.
  • English: Fluent (B2-level or higher) proficiency for internal systems, training programs, and team communication.

Legal & Operational Setup:

  • Work Authorization: Full legal permission to live and work in Greece (citizenship or valid residency/work permits).
  • Home Office Environment: A private, quiet workspace connected to reliable, high-speed internet infrastructure.

Key Attributes:

  • Interpersonal Skills: Outstanding communication abilities paired with the composure required to navigate high-pressure customer situations smoothly and professionally.
  • Self-Regulation: High personal discipline to manage daily tasks independently and efficiently in a virtual setup.

Compensation, Benefits, & Career Path

  • Base Pay: A specialized salary structure tailored for bilingual talent in Greece, incorporating the standard 14-month annual pay model.
  • Monthly Incentives: Regular financial bonuses linked directly to exceeding service quality and operational benchmarks.
  • Day-One Coverage: Comprehensive private health and life insurance policies active from your first day on the job.
  • Hardware Supplied: A complete, high-grade remote work tech kit (including a corporate laptop and peripherals) shipped directly to your home.
  • Internal Progression: Defined career routes into supervisory, quality assurance, or corporate training roles.

Relocation Support (Moving to Greece)

  • Flight Covered: Full payment for your commercial flight to Greece.
  • Temporary Lodging: 30 days of corporate-sponsored temporary housing to give you sufficient time to find long-term housing.
  • Administrative Guidance: Direct aid with local administrative procedures, including step-by-step help obtaining your Greek tax ID (AFM) and social security credentials (AMKA).

Application Process Ready to take the next step in your virtual career with an industry-leading travel brand? Submit your current resume in English. A recruitment representative will assess your profile and follow up swiftly to schedule an initial online interview!

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