Dutch Speaking Customer Support Specialist - Work Remote In Greece

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across Europe and beyond. With deep expertise in the customer support services industry, we specialise in placing highly skilled professionals in roles that align with their ambitions and elevate their careers. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding recruitment experience for every candidate we represent.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, fast-growing team operating remotely within Greece. This exciting Dutch-speaking jobs opportunity places you at the heart of a professional customer support services environment, where you will serve as the primary point of contact for Dutch-speaking clients, delivering outstanding service across multiple communication channels. If you are searching for Dutch-speaking jobs or Jobs in Greece that offer real career progression, genuine benefits, and a culturally enriching lifestyle, this Dutch Speaking Customer Support Specialist position in Greece is the perfect next step for you.

Key Responsibilities

• Deliver high-quality, empathetic customer support to Dutch-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest standards of the customer support services industry.
• Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
• Maintain thorough and up-to-date records of all customer interactions using the company's CRM and ticketing systems, ensuring full compliance with data management protocols.
• Collaborate closely with internal teams including technical support, billing, and logistics to facilitate swift and effective resolutions for complex customer cases.
• Proactively identify opportunities to improve customer satisfaction by escalating recurring issues and suggesting process enhancements to team leaders.
• Meet and consistently exceed key performance indicators (KPIs) including customer satisfaction scores (CSAT), first-contact resolution rates, and average handling time.
• Participate actively in ongoing training sessions and team briefings to stay current with product knowledge, service updates, and best practices in customer support services.
• Serve as a knowledgeable and professional brand ambassador, fostering trust, loyalty, and positive long-term relationships with Dutch-speaking customers.

Requirements

• Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — all Dutch-speaking customer interactions will be conducted exclusively in Dutch.
• Valid EU passport or national identity card (mandatory requirement for employment within Greece).
• A solid working knowledge of English to facilitate internal team communications and training in a multilingual customer support services environment.
• Previous experience in customer support services, customer care, helpdesk, or a related client-facing role is highly advantageous.
• Strong communication and active listening skills, with the ability to remain calm, professional, and solution-oriented under pressure.
• Comfortable working with digital tools including CRM platforms, ticketing systems, and standard office software; ability to adapt quickly to new technologies and workflows.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the customer support services sector.
• Fully Paid Training Programme to ensure you are fully equipped and confident before commencing your role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight to Greece, airport transfer, and hotel accommodation upon arrival — so you can focus entirely on your new adventure.
• Monthly Performance Bonus rewarding your dedication, hard work, and results in the customer support services environment.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition of your ongoing contribution.
• Remote working arrangement within Greece, offering the flexibility and work-life balance that modern professionals deserve.
• A supportive, inclusive, and multicultural team environment with genuine opportunities for career growth and advancement.
• And Much More...

Life in Greece

Relocating to Greece is far more than a career move — it is a lifestyle transformation. Greece is blessed with over 300 days of sunshine per year, a coastline of breathtaking beauty, and a rich cultural heritage that spans thousands of years. From the iconic whitewashed villages of the Cyclades to the vibrant energy of Athens and Thessaloniki, Greece offers an extraordinary blend of ancient history and cosmopolitan modern living. Whether you spend your weekends exploring archaeological wonders, hiking through olive-clad mountains, or swimming in the crystal-clear waters of the Aegean Sea, life in Greece is nothing short of spectacular. This is the backdrop against which your new career in Dutch-speaking jobs will flourish.

Beyond its natural beauty, Greece is celebrated for its legendary warmth and hospitality, its world-renowned Mediterranean cuisine, and its exceptionally high quality of life at a very accessible cost of living. For professionals considering Jobs in Greece, the country offers an unparalleled combination of professional opportunity and personal fulfilment. The cost of dining, leisure, and accommodation in Greece is significantly lower than in many Western European capitals, allowing you to enjoy a richer lifestyle. With a fully paid relocation package removing all the financial and logistical stress of moving, there has never been a better time to take this Dutch Speaking Customer Support Specialist position in Greece and write the next exciting chapter of your professional life in this magnificent country.

How to Apply

Are you a fluent Dutch speaker ready to embrace a rewarding career in customer support services while enjoying the unrivalled lifestyle that Greece has to offer? Do not let this outstanding opportunity pass you by. Click Apply Now to submit your application and take your first step towards securing this Dutch Speaking Customer Support Specialist position in Greece. Our dedicated recruitment team at Mercier Consultancy Group will review your application promptly and guide you through every stage of the process with professionalism, transparency, and genuine care. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch an exciting new chapter in your career journey.