Dutch Speaking Customer Service Agent For Booking.com - Work In Malaga, Spain

Dutch Speaking Customer Service Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including tourism, hospitality, and travel. With a proven track record of placing thousands of professionals in rewarding careers across Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the recruitment journey. Our mission is simple: to match the right people with the right opportunities — and to help them thrive.

Job Overview

Mercier Consultancy Group is proud to present an outstanding Dutch Speaking Customer Service Agent For Booking.com position in Spain, based on-site in the vibrant and sun-drenched city of Malaga. This is a fantastic opportunity for fluent Dutch speakers who are passionate about the tourism industry and dedicated to delivering an exceptional customer experience to travellers exploring destinations across the globe. If you are searching for Dutch-speaking jobs that combine professional growth, a dynamic work environment, and the unbeatable lifestyle of southern Spain, this role is made for you.

Key Responsibilities

• Deliver outstanding customer service to Dutch-speaking travellers via phone, email, and live chat, assisting with accommodation bookings, modifications, and cancellations on the Booking.com platform.
• Provide accurate, up-to-date information on travel destinations, properties, and tourism-related services to enhance the overall guest experience.
• Handle and resolve customer complaints, disputes, and complex booking issues in a timely, empathetic, and professional manner consistent with Booking.com's service standards.
• Liaise effectively with hotels, property managers, and tourism partners to facilitate seamless travel experiences for customers.
• Process refunds, payment queries, and special accommodation requests, ensuring complete accuracy and adherence to company policies.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring full compliance with data protection regulations.
• Identify opportunities to upsell relevant tourism products, services, and travel add-ons that enhance the customer journey.
• Collaborate with team members and team leaders to consistently achieve individual and team performance targets and quality benchmarks.

Requirements

• Native or fluent Dutch language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Dutch.
• Valid EU passport (mandatory).
• Candidates must already be living in Malaga ( or the Costa Del Sol area ).
• Previous experience in customer service, tourism, travel, or a related hospitality industry sector is highly advantageous.
• Strong communication skills with the ability to remain calm, professional, and solutions-focused under pressure.
• Comfortable working on-site in Malaga in a fast-paced, target-driven environment.
• Good working knowledge of digital tools, CRM platforms, and the ability to navigate online booking systems with ease.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Monthly Performance Bonus
• And Much More...

Life in Spain

Living and working in Spain is an experience like no other. Malaga, nestled on the stunning Costa del Sol, offers an extraordinary quality of life with over 300 days of sunshine per year, breathtaking Mediterranean beaches, and a rich cultural heritage that draws millions of tourists annually. Spain is a country that truly knows how to balance hard work with an enviable lifestyle — from vibrant tapas bars and world-class gastronomy to historic neighbourhoods, flamenco festivals, and a warm, welcoming local community that makes settling in feel effortless.

For professionals seeking Dutch-speaking jobs and a career in the tourism sector, Spain represents one of the most exciting destinations in Europe. The cost of living in Spain remains highly competitive compared to northern European countries, meaning your salary stretches further — whether you're enjoying fresh seafood by the sea, exploring Andalucía's stunning landscapes, or simply soaking up the relaxed Mediterranean pace of life. Jobs in Spain offer not just a career opportunity, but a genuine lifestyle upgrade, and Malaga — with its booming international community and excellent transport links — is the perfect base from which to build your future.

How to Apply

If you are a fluent Dutch speaker already based in Malaga or the Costa del Sol area and you are ready to take your customer service career to the next level within the dynamic world of tourism, we want to hear from you today. This Dutch Speaking Customer Service Agent For Booking.com position in Spain is a rare and exciting opportunity that won't remain available for long — click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly. We look forward to helping you take the next step in your career journey.