Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad is looking for a Dutch Speaking Content Moderation/Customer Service Agent to join our team in vibrant Malta! This unique role combines content moderation responsibilities with customer service, offering a dynamic work environment where you can utilize your language skills while ensuring a safe and enjoyable experience for our users.

As a Content Moderation/Customer Service Agent, you will monitor and review content across our platforms, ensuring compliance with community guidelines and providing support to Dutch-speaking customers. If you have a keen eye for detail and a passion for customer service, this position is perfect for you. Join us in Malta and be part of an exciting journey!

Responsibilities

• Review and moderate user-generated content to ensure compliance with community standards.
• Provide excellent customer service via chat, email, and phone to Dutch-speaking clients.
• Address customer inquiries and resolve issues in a professional and timely manner.
• Collaborate with team members to improve processes and enhance user experiences.
• Document interactions in our CRM system accurately.
• Gather user feedback to help improve content moderation practices.
• Stay updated on industry trends and best practices in content moderation and customer service.

Requirements

• Fluency in Dutch and a strong command of English; knowledge of additional languages is a plus.
• Experience in customer service or content moderation is preferred.
• Excellent attention to detail and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with CRM systems and moderation tools is an advantage.
• Willingness to relocate to Malta and embrace a new culture.
• A genuine interest in the content moderation industry is a significant advantage.

Benefits

• Career growth opportunities in a renowned international company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €22.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!