Please mention DailyRemote when applying
Are you a Dutch speaker looking to join one of the Netherlands' biggest success stories in e-commerce? Become part of the customer support team behind one of the country's leading online marketplaces, trusted by millions of customers and offering more than 6 million products across books, electronics, entertainment, toys, and much more.
If you're passionate about helping people and enjoy working in a fast-paced international environment, this opportunity is for you!
Why Join Us?
Work for one of the Netherlands' largest and most recognized e-commerce platforms.
International and multicultural workplace.
Excellent career development opportunities.
Paid training and continuous learning.
Supportive and collaborative team environment.
About the Role
As a Dutch Customer Support Specialist, you'll be the first point of contact for customers and marketplace sellers, ensuring every interaction is handled with professionalism, empathy, and efficiency.
Your Responsibilities
- Assist customers via phone, email, and chat with their questions and concerns.
- Resolve issues related to orders, deliveries, payments, refunds, and returns.
- Provide support to external marketplace sellers.
- Help customers with questions regarding digital products and services.
- Escalate complex cases to the appropriate internal departments.
- Deliver an outstanding customer experience while representing one of the Netherlands' top online retailers.
Requirements
Native or fluent Dutch (C1/C2).
Excellent communication and interpersonal skills.
Customer-oriented mindset with strong problem-solving abilities.
Good computer skills.
Team player with a positive attitude.
High School Diploma.
EU Passport/ID or a valid Portuguese Residence Permit.
Benefits
Base Salary: 1435€ gross/month
Long-Term Career Opportunity
- Initial 12-month employment contract.
- 12-month contract extension.
- Permanent contract after 2 years.
Working Schedule
- 40 hours per week.
- 8-hour shifts plus a 1-hour lunch break.
- Rotational shifts, Monday to Sunday.
- Operating hours between 07:00 AM and 11:00 PM.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
