DTC Customer Success Agent Who Builds Trust and Keeps Subscribers

Flexible Part-Time · Rotating Shifts · Remote · $5/hour + Performance Bonuses

We are a fast-growing DTC supplement brand providing 24/7 support to subscription customers worldwide.

We are looking for a reliable, customer-focused Customer Success Agent who understands that great support is not just about answering tickets. It is about solving problems, building trust, and giving customers a reason to stay.

This is a flexible part-time role with rotating shifts based on team coverage needs. Availability may include evenings, nights, and weekends.

Every conversation matters. Every issue you resolve protects the customer relationship and strengthens the brand.

Requirements

• Handle customer inquiries through email, live chat, and social media.
• Support customers with orders, shipping, returns, refunds, subscriptions, and complaints.
• Help retain subscribers by understanding their concerns and preventing avoidable cancellations.
• Follow SOPs and brand guidelines while using good judgment to find the right solution.
• Escalate complex cases, maintain accurate records, and encourage satisfied customers to share genuine reviews.

What We’re Looking For

• At least one year of customer support experience. Experience with DTC, subscription, or supplement brands is a plus.
• Clear, friendly, and professional written English.
• Reliable availability for agreed rotating shifts, including some nights and weekends.
• Flexibility to adjust working hours based on customer-support coverage needs.
• Stable internet, a backup connection, and a quiet workspace.
• A calm and proactive problem-solver who takes ownership, communicates clearly under pressure, and looks beyond the customer’s initial request to understand what they really need.

You’ll Be a Strong Fit If You

You show up on time, take responsibility for your work, and care about giving customers a great experience. You follow processes but also know how to think beyond a scripted answer. You stay calm during busy periods, communicate clearly, and work independently without constant supervision.

This Role Is Not for You If You

You cannot reliably cover your agreed shifts, including occasional nights or weekends, are frequently late or absent, have weak written English or unreliable internet, need constant supervision, or go silent when things get busy.

Benefits

• Flexible part-time schedule: Rotating shifts based on 24/7 coverage needs, including some nights and weekends, with shifts agreed in advance.
• Starting rate: $5 per hour.
• Performance bonuses: Additional rewards based on individual and team results.
• Paid trial: Opportunity to continue in a long-term part-time role after successfully completing the trial.
• Long-term growth: Build your career with a fast-growing international eCommerce brand, with the potential for increased hours and responsibilities.

Ready to join Primal Storm? Complete the application form to be considered for the role.

Thank you for your interest in joining the Primal Storm team and helping us dominate the eCommerce space together.