DSO Dental Billing Success Consultant

Job Overview:

Remote position where you would review and execute the billing, claims, and payment processes for Multi-Site clients to help departments resolve their revenue cycle challenges. As the DSO Success Consultant, you will work directly with our Multi-Site Practices to understand and support their existing processes to manage accounts, while providing expert-level support and communication to help improve insurance collections.

Schedule: Monday–Friday, 8 AM–5 PM or 9 AM–6 PM
Location: 100% Remote

Key Responsibilities:

• Manage and facilitate revenue cycle workflow for Multi-Site client base
• Primarily manage insurance payment posting
• Manage claims, denials, rejections, A/R aging, EFTs, underpayments, and collections. Denials and Claim Adjudication whenever necessary or within the parameters of the client’s needs
• Operate within the dental industry’s Best Practices when managing accounts
• Must respect and maintain confidentiality following strict HIPAA/PHI regulations.
• Ensure maintenance and retention of clients by meeting all Brand Promise Expectations
• Ensure the highest level of customer service by demonstrating thorough knowledge of Dental Revenue workflows and effective communication
• Notify and document challenges and opportunities for improvement to review with your DSO Team Leader and Regional Leader
• Attend all team meetings, Office and DSO Team Leader 1:1 when scheduled
• Other duties as assigned

Qualification/Requirements:

• MUST HAVE DENTAL BILLING EXPERIENCE
• Full daytime availability
• Two (2) years dental knowledge - 2-3 years of progressive dental claims management, streamlined billing processes and/or Dental Front Office experience a plus.
• Meet the IT requirements
• Professionalism - Demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceeding expectations.
• *All Encompassing Role - Will require candidates to perform duties that include all areas of Revenue Cycle Management in order to meet the needs of the practices we service. Ideal candidates should exhibit a high interest in learning new programs and Practice Management Software.
• Denti-CAL - Experience is a bonus/preferred.

Compensation:

$17.50 per hour + POTENTIAL monthly bonus.

Candidates with AxiUm PMS experience: $ 20 per hour + POTENTIAL monthly bonus.

Travel/Physical Demands:

100% Remote with little to no travel.

Who We Are

eAssist is the nation's leading dental billing company, serving more than 3,000 dental practices with expert revenue cycle management solutions. We are proud to be recognized as a 2026 Top Workplace, 2025 Great Place to Work, an Inc. 5000 fastest-growing company for eight consecutive years, and we were also recently awarded #10 of Fortune's Great Place to Work for medium-sized Health Care and Biopharma!