Disability COE Trainer

Reporting into the Director, LTD Center of Excellence (COE), as a COE Trainer, you will be responsible for optimizing the performance of the LTD operation by supporting the on-the-job coaching and mentoring of new hire following formal in classroom training. Leveraging your disability case management background and in collaboration with the operational delivery team, you will ensure the effective and efficient new hire onboarding.

Key Accountabilities

• Coaching and mentoring of new hires up to approximately one year (role dependent) from start date, following release from national training program;

• Create/maintain client specific training materials that may include recorded and/or eLearning modules;

• Partner with the Shared Services training team to support the goal to be constantly evolving our new hire training programs to meet the needs of our business and staff;

• Collaborate with the Operational Associate Managers to gradually ramp up caseloads to support success, while balancing the needs of the business;

• Work closely with Operational Associate Managers to support regular feedback on new hire onboarding;

• Investigate ways to expedite new hire on-the-job learning to support successful transitions into these roles;

• Encourage, motivate, and inspire new hires to make an impact and demonstrate Manulife values;

• Track and document key milestones for the new hire transition into their role;

• Participate in COE project work;

• Continually profile areas of opportunity for process and case management tool evolution;

• Identify training risks and collaborate to initiate risk mitigation process;

• Facilitate learning through various strategies and methods;

• Research and implement leading-edge development practices;

• Meet regularly with trainers across COEs to share best practices and common development themes;

• Support the transition of new hires to the Operational Specialists ongoing development support.

Qualifications:

• Extensive LTD disability case management experience;

• Strong remote coaching, mentoring, and people-development skills, including constructive feedback;

• Clear, concise communication and the ability to simplify complex ideas;

• A collaborative, customer-focused approach with strong listening and relationship-management skills;

• Accountability, sound judgment, and strong analytical, research, problem-solving, negotiation, and influencing skills;

• Adaptability and the ability to manage changing priorities in a deadline-driven environment;

• A continuous-improvement mindset, creativity, technical aptitude, and the ability to influence change;

• Knowledge of adult learning principles, or curiosity to develop it;

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.​

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.