Director, Workday/HRIS

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Director of Workday/HRIS will lead the strategy, optimization, governance, and ongoing management of Fullsteam’s Workday ecosystem. This role will ensure HR and Payroll technology investments deliver scalable, efficient, secure and reliable solutions that support business operations, enhance the employee experience, and enable data-driven decision-making. This role requires the ability to move seamlessly between defining a long-term technology roadmap, translating complex business requirements into practical solutions, and executing hands-on configuration within Workday.

Key Responsibilities

• Own the strategy, roadmap, architecture, and operational effectiveness of Fullsteam’s Workday ecosystem, ensuring platform capabilities align with business priorities, organizational growth, and evolving operational needs.
• Oversee Workday Core HCM, U.S. and Canada Payroll, Benefits, Advanced Compensation, Talent, Recruiting, Learning, Time Tracking, and Absence Management.
• Establish a scalable approach to platform management that balances new capabilities, system optimization, operational stability, technical debt reduction, and adoption of emerging technologies and Workday releases.
• Serve as a trusted technical and functional advisor to HR, Finance, Payroll, IT, and business leaders, providing guidance on Workday architecture, cross-functional dependencies, solution design, and downstream operational impacts.
• Lead complex Workday initiatives from discovery and requirements gathering through solution design, configuration, testing, deployment, and post-implementation support. Translate business needs into functional and technical specifications while identifying opportunities to improve processes and challenge existing assumptions.
• Design, configure, and optimize Workday business processes, condition rules, calculated fields, security, organizational structures, and other platform capabilities. Troubleshoot complex issues, identify root causes, and implement sustainable solutions that balance scalability, user experience, technical complexity, and business value.
• Establish and execute testing strategies, including functional, regression, and user acceptance testing, while maintaining accurate technical documentation, configuration standards, and solution records.
• Establish and continuously improve Workday governance, change management, release management, and service delivery processes, including intake, prioritization, impact assessment, approvals, testing, deployment, incident management, and ongoing support.
• Maintain a prioritized portfolio of enhancements, remediation initiatives, and optimization opportunities. Identify ways to simplify processes, reduce manual work, improve data quality, strengthen system controls, and increase operational efficiency.
• Establish proactive monitoring, audit practices, and performance metrics to evaluate platform reliability, service quality, delivery effectiveness, data integrity, and realized business value.
• Partner with stakeholders to standardize Workday processes while accommodating legitimate business, operational, and regulatory requirements.
• Lead the evaluation, adoption, and optimization of Workday-native artificial intelligence capabilities, including Sana, and develop a roadmap for incorporating AI and automation into HR and payroll processes.
• Identify and prioritize automation opportunities that reduce repetitive administrative work and improve productivity, accuracy, scalability, service delivery, and employee self-service. Partner with HR, Accounting, IT, Security, and other stakeholders to ensure AI-enabled capabilities meet readiness, governance, security, and responsible-use requirements.
• Drive adoption and measure the effectiveness of AI and automation initiatives through solution design, stakeholder engagement, training, change management, and success metrics such as time savings, reduced manual intervention, improved accuracy, and user adoption.
• Lead, coach, and develop Workday professionals responsible for administration, configuration, business analysis, and platform support. Establish clear accountability, performance expectations, development plans, and delivery standards while fostering knowledge sharing, cross-training, and continuous improvement.
• Maintain hands-on technical involvement to guide solution design, validate quality, resolve complex issues, and support execution while building the team's technical and functional capabilities.
• Manage relationships with Workday consultants, implementation partners, and managed service providers. Establish clear ownership and accountability between internal teams and external partners, evaluate partner performance, manage support costs, and reduce unnecessary third-party reliance.
• Foster a culture of ownership, collaboration, problem-solving, accountability, and continuous learning while partnering with HR, Finance, Payroll, and other stakeholders to improve workforce data accuracy, consistency, and integrity.
• Oversee Workday security architecture, role-based access controls, segregation of duties, integrations, and downstream data flows to ensure systems are reliable, secure, appropriately monitored, and compliant with internal policies.
• Support internal and external audits through effective documentation, controls, reporting, analytics, and system governance.
  

Skills & Competencies:

• Strategic platform ownership and enterprise HR and Payroll technology leadership.
• Hands-on Workday configuration and solution design, including business processes, condition rules, calculated fields, security, and organizational structures.
• Strong business analysis and requirements-gathering skills, with the ability to translate business needs into scalable technical solutions.
• Strong understanding of HR and Payroll business processes, data structures, integrations, reporting, security, and enterprise application governance.
• Advanced troubleshooting and root-cause analysis skills.
• Ability to evaluate solution alternatives and make sound recommendations.
• Strong project, release, change, and governance management capabilities.
• Experience developing testing strategies and managing production deployments.
• Knowledge of automation, artificial intelligence, and Workday-native capabilities.
• Strong data governance, security, and compliance awareness.
• Ability to lead, coach, and develop technical professionals.
• Experience managing consultants, vendors, and managed service providers.
• Strong stakeholder management and communication skills, including the ability to explain complex technical concepts to nontechnical audiences.
• Practical, execution-oriented problem solver able to balance strategic planning, people leadership, and hands-on technical execution.

Qualifications:

• Bachelor’s degree in Information Systems, Human Resources, Business Administration, Accounting, Project Management, or a related field, or equivalent professional experience.
• 10+ years of progressive experience in HRIS, HR and Payroll technology, or enterprise systems.
• Significant hands-on Workday experience in a complex, multi-module environment.
• Three or more years of experience leading Workday teams, technical professionals, or complex cross-functional technology initiatives.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.