Director, Service Delivery

Summary

Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. Gainwell is a new company with over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. Gainwell, with more than 10,000 employees, will support clients across 42 U.S. states and territories with offerings including Medicaid Management Information Systems (MMIS), fiscal agent services, program integrity, care management, immunization registry and eligibility services.

At Gainwell, it’s easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear.

Your role in our mission

• Directs the organization and performance of certain functional areas and the activities of senior managers. Provides staff direction with an understanding and following of established company policies and procedures.
• Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
• Directs business function including, approval of overall project plan, budgets, and work breakdown structure.
• Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
• Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams.

What we're looking for

• Fifteen or more years of related experience
• Ten or more years in a supervisory or management capacity included
• Experience working with past and present company business environment
• Experience working with concepts, practices, and procedures in areas of responsibility
• Experience working with management implications of various forms of financial data

What you should expect in this role

• This position is 100% remote with up to 15% travel annually.

The deadline to submit applications for this posting is October 12, 2026.