Director, Revenue Cycle Management

As our Director of Revenue Cycle Management, you’ll sit at the center of Bicycle Health’s rapid expansion—partnering directly with our CFO and cross-functional leaders to revolutionize our billing and collections engine from the ground up. 

Target Pay Range: $150,000-$185,000 + Equity - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Benefits: 

• Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Employee Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

What you'll do:

• Operate and manage the Athena EHR billing system.
• Manage the offshore Revenue Cycle Management (RCM) vendor to ensure timely billing, collections, and the completion of the month-end close. 
  • Identify and mitigate potential risk and compliance issues
  • Educate teams on emerging billing guidelines, telehealth regulations, and behavioral health practices.
• Partner closely with Compliance to ensure full adherence to state and federal regulatory requirements.
• Direct daily operations for the billing, financial coordination, and financial counseling teams, driving productivity and high team satisfaction.
• Train and mentor team members on RCM best practices and industry benchmarks to improve key metrics and foster accountability.
• Own end-to-end revenue cycle transformation projects, including code optimization and expanding coverage under Value-Based Care (VBC) and Fee-for-Service (FFS) contracts.
• Collaborate with Accounting to ensure accurate revenue recognition in accordance with GAAP.
• Partner with Product, Engineering, and Operations to automate claims billing processes and rapidly resolve system billing issues.
• Define and report on core revenue cycle KPIs to leadership.
• Coordinate cross-functionally (Marketing, Payor Relations, Clinical Ops, CSS) to plan and execute new payor launches.
• Lead end-to-end project management for new payment structures as Bicycle Health expands program offerings.
• Evaluate and implement new RCM software and technology systems.

What we are looking for:

• At least 10 years of experience in healthcare revenue cycle management.
• At least 5 years of supervisory experience.
• Certified billing or coding certification required.   
• Experience with Athena EHR billing system preferred
• Expertise in telemedicine billing and coding for SUD/OUD/G Codes.
• Working knowledge of industry best practices in Revenue Cycle processes: billing, charge capture, contractual adjustments, third-party reimbursements, and collections and cash management.
• Fundamental knowledge of revenue integrity (i.e. CPT and ICD-10 coding) and documentation requirements for billing and compliance.
• Advanced Excel/Google Sheets skills.
• Persistence when working/communicating with payers.
• Experience working cross-functionally with different teams.
• Experience project managing internal projects.
• Comfortable working with the ambiguity of a fast-paced startup.
• Exceptional written and verbal communication skills.
• Attention to detail, exceptional organizational and problem-solving skills.
• Degree in health administration or related degree preferred.
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

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