Director, Proposal Quality

Position Summary:  

The Director, Proposal Quality is a strategic leadership role responsible for defining, operationalizing, and advancing the quality function across the Medicaid proposal lifecycle. This role establishes a unified quality strategy and performance framework that enables the organization to deliver compliant, compelling, and competitive proposals with a consistent, single voice.  

This leader drives quality as a measurable, scalable, and influential capability, ensuring alignment across writing, capture, proposal development functions and health plan leadership while continuously improving proposal outcomes. 

Individual Accountabilities: 

• Define and lead the enterprise quality strategy, including operating model, and role clarity to enable a consistent, scalable quality function.  

• Establish and oversee quality performance frameworks, including scorecards, dashboards, and evaluation methodologies to measure proposal effectiveness, trends, and outcomes.  

• Drive data-informed decision-making by defining and monitoring key quality metrics (e.g., error ratios, scoring trends, readability, milestone adherence) and translating insights into actionable improvements.  

• Lead development and adoption of quality standards and tools, including, playbooks and structured review frameworks to ensure consistency and reduce rework.  

• Provide strategic quality leadership across the proposal lifecycle, influencing content development, win strategy alignment, and evaluation readiness through proactive insights and risk identification.  

• Build and sustain strategic cross-functional partnerships with Writing, Capture, Product, Knowledge Enablement and Health Plan leadership to align priorities, improve collaboration, and elevate proposal performance.  

• Lead and develop a high-performing team of Proposal Quality Analysts, including hiring, onboarding, coaching, succession planning, and establishing a culture of accountability, learning, and innovation.  

• Implement structured continuous improvement practices, including lessons learned, feedback loops, and bid-over-bid performance tracking to drive measurable quality gains.  

• Advance innovation and technology adoption, including AI-enabled tools and workflow improvements, to enhance efficiency, scalability, and quality effectiveness.  

• Ensure consistent delivery of high-quality proposals, balancing speed, compliance, and compelling storytelling while maintaining 100% adherence to submission timelines and organizational expectations. 
• Build high-performing proposal teams, motivating and leading employees in a positive manner.

• Ability to travel up to 30%. 

Required Qualifications 

• 8+ years of experience in proposal development, quality, or strategic content. 
• 5+ years of experience creating compelling, audience-aware Medicaid proposal responses.

• 2+ years of leadership experience managing teams or driving organizational change. 

• Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended 

Preferred Qualifications

• Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended 

Education

• Bachelor’s degree or equivalent work experience