Director, Property Claims -Remote - Midwest

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Job Description

What you will do:

We are seeking a Director, Claims - Property to lead and manage primarily Property claims within the Property Division.  Over time, the role may include handling complex Inland Marine and/or Product Recall claims.

This role is field-based for large and complex losses that may require in-person site meetings and will be remote for other responsibilities.  The Director is accountable for claim outcomes across their portfolio, including severe and complex matters.  Responsibilities include conducting on-site meetings, inspections, and investigations with insureds, public adjusters, and other relevant experts.

The Director will directly handle and oversee direct-written primary and lead primary E&S property claims, while also providing oversight of Program/TPA-administered claims. 

Working closely with front-line claim professionals and claim leadership, the Director will support enterprise-wide initiatives that positively impact financial results.  This includes ensuring timely and appropriate coverage analysis, claim investigation, damages evaluation, reserving, and disposition strategy, supported by clear action plans that drive fair and equitable resolutions.

The role also includes coordinating response and hotline operations, directing consultants and vendors, and monitoring claim developments.  For litigated matters, the Director will ensure appropriate panel counsel is assigned and that litigation strategies are developed and executed effectively.

Overall, this position requires strong technical claims expertise, field engagement, TPA oversight, hotline management, and collaboration with internal and external partners to ensure the effective adjustment of complex claims and alignment with sound business strategy.

What YOU will bring to C&F:

• The ideal candidate should have a minimum of ten (10) continuous years’ experience involving complex commercial field claim adjusting, coverage analysis, and claim strategy.  
• Demonstrates experience in communication and collaboration with business partners including, Underwriting, Actuary, Risk Engineering, SIU, Legal, Reinsurance, Auditing and Operations. 
• Ten (10) years of continuous responsibility in complex claim handling, litigation management, technical leadership or training, supervisory, or management role.
• Demonstrates critical thinking and creative problem-solving abilities in resolving complex claims, coverage and operational enhancements. 
• Excellent written, verbal and presentation skills, with the ability to communicate effectively at all organizational levels.
• Strong analytical skills to use metrics and other data to manage the organization.
• Proficient abilities in Microsoft Office Suite, including Office Outlook, Word, Excel, and other claim related systems or technologies.
• Committed to operational development and excellence by process improvement, expense management, workflow optimization, and effective management of LAE.
• Strong interpersonal, relationship-building, and collaboration skills, with the ability to mentor, and work effectively across many internal teams.
• Adaptable, self-directed, and responsive in a fast-paced environment with changing business priorities.
• Demonstrates initiative and accountability, by taking ownership to obtain the highest quality claim outcomes.
• Operates in a hybrid capacity, remote based with regular travel to assess losses on-site, discuss coverage, coordinate experts, and communicate recommendations to market carriers in the capacity of a lead carrier. A valid driver’s license is required for this role.
• Commercial claim experience required, preferred experience in Inland Marine and Product Recall claims.  These product lines can be trained over time as well.
• Must possess and maintain active Property and Casualty Adjuster license in Texas and Florida.  Additional state license as necessary to adjust claims for the department.
• Bachelor’s degree from an accredited college/university or equivalent experience is required.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $86,600.00 to a maximum of $170,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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