Director - Projects

Job Summary:

Plans, directs, and leads large-scale or distinct projects for assigned contracts, ensuring they align with the company’s strategic objectives, are accomplished within prescribed scheduling and funding parameters, and adhere to the highest standards of quality and efficiency. Conducts advanced, comprehensive project planning activities including setting timelines, allocating resources, and monitoring cost projections and budgets. Liaises with contract contacts and other external/internal customers, coordinating meetings, attending committee meetings, and addressing questions and concerns raised by the contractor(s).

Essential Functions:

• Develops collaborative relationships with external customers including maintaining positive communication and transparency.
• Acts independently to ensure contractual and operational requirements are met, aimed to consistently achieve project excellence.
• Conducts advanced evaluations to provide strategic recommendations and advises senior management of project status, contractual compliance, potential risk, and operational efficiencies. 
• Drives project success through effective leadership, guiding and directing project teams by formulating work plans, assigning duties, and coordinating activities to ensure progress on schedule and within budget.
• Develops innovative methods for project processes and deliverables, applying advanced knowledge to adapt to changing needs.
• Facilitates communication and collaboration by conducting advanced meetings, focus groups, and participating in committees (internal and external). 
• Maintains operational efficiency, ensuring contract compliance and timely deliverables by inspecting and installing best-of-class systems.
• Evaluates and modifies schedules or plans based on status reports, mastering project reporting by preparing and submitting written reports, articles, and proposals. 
• Develops and conducts training programs and resources for internal and external customers including content specific to job functions, the project, and other topics as requested or deemed necessary.
• Audits and modifies complex processes to enhance service delivery by planning major customer service functions related to state agencies, people receiving services, families, and providers.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Level of Supervision Received:
Functions independently within broad scope of established departmental policies/practices; generally refers specific problems to manager only where clarification of departmental operating policies/procedures may be required.

Education (can be substituted for experience):
Minimum Master's Degree required

Work Experience (can be substituted for education):
15+ years of experience required

Certification(s):
Active and current Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Healthcare Management (CPHM), Certified Case Manager (CCM), Registered Nurse (RN), and/or Certified Fraud Examiner (CFE) preferred