Director, Operating Effectiveness Principal

The job profile for this position is Operating Effectiveness Principal, which is a Band 5 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

We are seeking a Director of Organizational Effectiveness to serve as a trusted strategic partner to the Vice President of Product and Delivery. This role combines chief of staff leadership, organizational transformation, change management, executive communications, and employee engagement to help drive alignment, execution, and organizational performance across a complex technology organization.

The ideal candidate is a highly influential leader who excels through collaboration rather than formal authority, effectively navigating ambiguity while turning strategy into measurable business outcomes.

Key Responsibilities:

Organizational Transformation & Change

• Change strategy
• Stakeholder management
• Adoption planning
• Transformation leadership
• Readiness assessments

Culture, Engagement & Leadership Enablement

• Engagement programs
• Executive communications
• Town halls
• Feedback mechanisms
• Leadership coaching  

Strategic Operations & Chief of Staff

• Strategic planning
• Leadership team governance
• Executive communications
• Action tracking
• Business reviews

Minimum Qualifications:

• Bachelor's degree required
• 10+ years of experience in consulting, strategy, program management, organizational effectiveness, change management, chief of staff, or related leadership roles.
• Experience supporting executive-level leaders and leadership teams.
• Proven success leading complex organizational transformations and enterprise initiatives.
• Strong experience developing executive communications and presentations.

Additional Desired Qualifications

• Experience within healthcare, technology, operations, or highly matrixed organizations.
• Formal change management certification (Prosci, CCMP, or equivalent).
• Experience supporting large-scale organizational redesign, mergers, integrations, or transformation programs.
• Exceptional executive presence and written communication skills.
• Strong facilitation and stakeholder management capabilities.
• Experience navigating ambiguity and competing priorities.
• Proven ability to build trusted relationships across all organizational levels

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.