Director of Telco Operations

About Holafly

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

Role Overview

Serve as the operational engine of our global connectivity by guaranteeing 24/7 network resilience while architecting our next-generation telecom infrastructure. You will directly enable Holafly's aggressive expansion by transforming core platform operations to seamlessly support 20M+ users worldwide.

Key Responsibilities:

• Drive network excellence by commanding incident response lifecycles, root-cause analysis, and optimizing core KPIs like latency, throughput, and attachment success rates.

• Architect platform evolution in partnership with Product teams, overseeing SM-DP+ management, device carrier bundles, and eSIM orchestration.

• Accelerate global expansion by leading technical integrations for new suppliers (DRAs, sponsored IMSIs) and managing end-to-end testing for new destinations.

• Lead the Operations PMO to ensure high-stakes infrastructure projects, vendor upgrades, and capacity scaling are delivered flawlessly on schedule.

• Align capacity with growth alongside Strategy, turning commercial forecasts into resilient, future-proof network infrastructure.

• Empower a global team, fostering a high-ownership culture across distributed time zones while serving as the operational bridge to Product, Tech, and CX.

Qualifications:

• 15+ years of mobile telecom experience across Network Operations (NOC/SOC), Core Network engineering, or Platform Operations leadership.

• Deep technical expertise in 4G/5G core networks, roaming signaling (Diameter, GTP, SS7), IPX/GRX, and GSMA eSIM standards.

• Proven track record managing critical incident lifecycles, global PMO functions, and high-consequence platform integrations.

• Demonstrated leadership scaling and mentoring distributed, multi-cultural engineering and operations teams.

• Exceptional communication skills in English to influence cross-functional executives and global carrier partners.

Nice to Have:

• Hands-on experience with SGP.32, eSIM IoT, or SM-DP+ vendor migrations.

• Expertise in 5G SA roaming (SEPP/N32), IMS/VoLTE architecture, or permanent roaming regulatory frameworks.

• Familiarity with TAP/RAP settlement, roaming fraud controls, or direct carrier negotiations.

What We Offer

• 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.

• Global Scale & Impact: Directly shape the connectivity experience for millions of international travelers worldwide.

• Growth & Innovation: Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise.

• Competitive Package: Benchmark-aligned salary, performance bonuses, health coverage, and professional learning stipends.