Director of Technical Enablement

Job summary

The Director of Technical Enablement is a strategic leadership role focused on technical readiness across Solutions Engineers, Professional Services, partners, and customers. This role owns the development, execution and scale of enablement strategies that accelerate onboarding and drive product proficiency. The role also leads AI-supported enablement workflows and the operating systems (request intake, training registration, knowledge hub) that let the team scale.

Internal Technical Enablement:  You will enable Solutions Engineers, Architects and Professional Services roles to effectively communicate the value of complex solutions to stakeholders. This includes onboarding, rubric-based demo coaching, weekly technical updates, and launch readiness for new products.

External Enablement: Your team will ensure that there is up to date content online and instructor led workshops that enable technical audiences at our customers and partners to deliver value with our solutions. This includes partner technical certification pathways, partner onboarding (via the partner portal), blended (on-demand plus instructor-led) learning, and hands-on labs.

In this role, you will collaborate closely with cross-functional partners including Product, Engineering, Sales, Support, Support Enablement, Sales Enablement, Partner Operations, Professional Services Marketing, and Learning & Development to design scalable programs that address skill gaps, support product launches, and promote continuous learning. Responsibilities include building and managing a team of technical enablement professionals, creating and delivering technical content, and implementing enablement platforms and processes. The Director will also establish KPIs to measure the effectiveness of enablement initiatives, using data to refine and improve learning outcomes and business impact.

The ideal candidate brings an understanding of technical products, technical selling skills and customer use cases, combined with experience in adult learning, curriculum design, and go-to-market alignment. In addition, you are able to apply AI to increase your team and audience(s) effectiveness and productivity.  You should be comfortable navigating both strategic and tactical work, with a proven ability to influence senior stakeholders, lead cross-functional initiatives, and foster a culture of technical excellence. This is a highly visible role with a direct impact on team productivity, customer satisfaction, and overall revenue performance.

What you will do

Working for the Enablement team is exciting as we empower teams to succeed, bridge strategic and technical functions, and drive meaningful business impact through continuous learning and collaboration. At DigiCert, enablement is about making people better at their jobs. Whether you're onboarding new technical staff, launching a new product, or supporting customers, you directly impact how well teams perform. Watching others gain confidence, close deals faster, or troubleshoot smarter because of the tools and training you built is incredibly rewarding.

Your day to day will include:

1. Develop and Execute Enablement Strategy
   • Define and align technical enablement goals with business objectives and go-to-market strategies. Maintain a published annual roadmap and priorities (for example: scale SE readiness, grow partner capability, accelerate with AI).
   • Ensure customer-facing technical teams are confident and capable in delivering demos, handling objections, and communicating product value.
   • Design, implement, and scale onboarding and continuous learning programs for Solutions Engineers, Professional Services, Support, and other technical teams.
   • Oversee the creation of technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, self-service launch kits and certifications.
   • Lead or support enablement sessions such as bootcamps, certifications, product training, and technical workshops.
   • Own external enablement for customers and partners, including up-to-date online content, live workshops, and partner and customer certification programs.
   • Build and run the operating systems behind enablement delivery: a single request intake (service desk), self-service training registration, and a centralized knowledge hub
2. Collaborate Cross-Functionally
   • Partner with Product, Engineering, Sales, Marketing, and Customer Success to gather insights, plan launches and ensure consistent messaging and knowledge transfer.
   • Coordinate enablement for product releases, ensuring internal teams are trained on new features, value propositions, and technical nuances.
   • Keep current with product roadmap, industry trends, competitive landscape, and best practices in technical enablement.
3. Manage a Team, Lead an Organization
   • Lead, coach, and develop a team program managers and technical trainers; set goals and review performance.
   • Foster a culture of learning through weekly technical updates, office hours, and 30/60/90-day reinforcement after training.
4. Analyze and Report Performance Metrics
   • Track and analyze enablement program effectiveness using KPIs such as ramp time, certification completion, productivity, customer consumption and feedback scores, plus enrollment and completion rates by audience (internal, partner, customer), demo scores, and time-to-competency.

What you will have

Educational Background:

• Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field.

Technical Skills & Experience:

• 5+ years in Enablement, Instructional Learning, Instructional Design
• 8+ years working in a technical field, preferably in computer security
• Ability to translate technical features into business value
• Skill in creating clear, structured enablement content, including playbooks, how-to guides, technical briefs, and FAQs
• Proficiency with Learning Management Systems (LMS) and Content Management tools (for example, Confluence), plus work-intake and partner-portal tools (for example, Jira Service Desk, Impartner) and working knowledge of Sales productivity tools to align enablement with sales performance
• Ability to track and report KPIs like ramp time, certification completion, and sales readiness and customer consumption
• Experience using or creating interactive demos, product sandboxes, and with tools like CloudShare
• Experience developing blended learning programs (e-learning, live workshops, certifications)
• Comfortable discussing APIs, cloud infrastructure, integrations, security, and architecture at a high level
• Experience building AI-enabled workflows or agents (for example, Atlassian Rovo or ChatGPT) that improve field productivity.

Soft Skills

• Self-motivated, with a passion for leadership. Including direct management of team, and cross-organizational leadership.
• Technical, organized and analytical, with ability to eliminate obstacles through creative/innovative thinking
• Passion for continuous learning and applying innovative solutions to complex challenges.
• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus
• Strong project management skills to accomplish role requirements
• Strong communications, interpersonal and presentation skills, in both written and verbal formats

Nice to have

• Hands-on experience with certificate management and cryptographic tools PKI fundamentals, and DNS security.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage 
• Retirement savings programs with company matching (401(k) or RRSP) 
• Generous paid time off, including holidays, and vacation 
• Paid parental leave and family support benefits 
• Life and disability coverage 
• Flexible spending and health savings options (where applicable) 
• Health and wellness support, including gym reimbursement and wellness programs 
• Employee Assistance Program with 24/7confidential support for employees and families 
• Education assistance and professional development opportunities 
• Access to LinkedIn Learning and continuous learning resources 
• Employee referral bonus program and additional company perks and discounts 
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs 

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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