Director of Talent & People Operations

Summary

The Director of Talent & People Operations leads the organization's talent acquisition, onboarding, employee relations, and workforce planning functions. This is a hands on leadership role that partners closely with leaders across the company to build strong teams, support managers and create a consistent employee experience throughout the employee lifecycle.

This role owns the full hiring lifecycle for a high-volume, primarily seasonal workforce, from off-season pipeline building and J-1 programs through recruiting, hiring and onboarding. The Director serves as a key HR partner to the field on employee relations, performance management, workforce planning and people related decisions across a remote and dispersed workforce. The Director will partner closely with managers both in the field and in the office to strengthen culture, enhance the employee experience, and enable continued growth across both corporate and the field.

The Director also supervises and develops the HRBP, ensuring consistent and responsive HR support across the organization. 

This role is open to fully remote candidates. Candidates should be open to occasional travel for in-person meetings, visits to Under Canvas locations, and recruiting and career events (such as university career fairs and hospitality/tourism program events) as needed.

Responsibilities

Talent Acquisition

• Lead all recruiting and staffing initiatives.
• Partner with the VP of Hospitality and Regional Directors on workforce planning and recruiting strategies for seasonal and all camp hiring.
• Develop relationships with universities and other recruiting avenues.
• Represent Under Canvas at university career fairs, hospitality/tourism program events, and community hiring events near camps.
• Oversee the J-1 host employer program and sponsor partnerships with HRBP.
• Oversee candidate sourcing, offer and onboarding processes in conjunction with HRBP.
• Manage all corporate recruiting and interviewing needs.
• Partner with Regional Directors on talent and succession needs.
• Oversee building pipeline and recruitment strategy during off season with a focus on hospitality/tourism programs, seasonal channels, local communities near the camps.
• Manage recruiting metrics and hiring effectiveness.
• Ensure compliance with employment laws and company policies with hiring practices.
• Ensure ADP Applicant Tracking System is clean and up to date.
• Partner with VP of HR to develop employer branding initiatives.

Employee Relations

• Partner with VP of HR, VP of Hospitality and Regional Directors to support employee relations matters, including investigations, conflict resolution, disciplinary actions, performance coaching, and employment decisions in the field.
• Ensure consistency in policy application.

 Onboarding & Employee Experience

• Work with HRBP to design and oversee onboarding programs.
• Improve new hire retention and engagement.
• Ensure smooth transition from candidate to employee.
• Work with VP of HR and HRBP to develop and maintain learning and development platform. 
• Oversee Manager Toolkit, Staffing Workbook and HR SharePoint to ensure information is up to date and clean.

 Leadership

• Supervise and develop the HRBP.
• Establish priorities and workload distribution.
• Ensure consistent HR support across all departments.
• Act as a cultural steward, reinforcing company values and leadership expectations.

Qualifications

• 7+ years HR experience.
• 5+ years full-cycle recruiting experience.
• Experience with high-volume recruiting, applicant tracking systems, and recruiting metrics.
• Experience with employee relations and investigations.
• Prior experience serving as an HR business partner or senior HR generalist preferred.
• Multi-state employment law experience.
• Hospitality, tourism, seasonal recruiting experience is preferred.
• Experience with J-1 or other international seasonal hiring programs is preferred.
• Prior supervisory experience.
• Ability to travel occasionally, including to camp locations and recruiting and career events.

About Under Canvas

Under Canvas is the leader in outdoor hospitality, founded in 2012 in West Yellowstone focused on connecting guests with nature and one another. Today, the brand includes 17 locations consistently recognized by Condé Nast Traveler, Travel + Leisure, and more as among the best resorts in the U.S. and worldwide.

Guests stay in safari-inspired tents featuring ensuite bathrooms, plush king beds, luxe linens, and wood-burning stoves, with expansive lobby tents designed for dining, gathering, and curated programming—from yoga and live music to campfire s’mores.

With locations near America’s most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

Compensation will be determined based on factors such as skills, experience, internal equity, and geographic location. This position is eligible for an annual bonus, additional incentives and benefits.