Director of Revenue Cycle

The Director of RCM Operations is responsible for the daily management and coordination of all operational and client service activities for assigned accounts. This role oversees the full revenue cycle continuum—including Front, Middle, and Back-office operations and HIM—to ensure external client satisfaction, consistent cash flow, and operational excellence. The Director proactively monitors performance metrics, resolves escalated client issues, and implements process improvements to maximize productivity and ensure all revenue production goals are met. 

Essential Job Functions

• Oversee RCM and HIM functions to ensure all activities align with organizational policies, procedures, and client contract requirements.

• Manage workloads and identify priorities to ensure all daily, weekly, and monthly revenue and cash production goals are achieved.

• Analyze and monitor operational KPI metrics by client; proactively identify trends and implement corrective actions for performance variances.

• Continually assess staff workflows and systems to streamline processes, improve performance, and create a cost-effective use of resources.

• Implement operational improvements and collaborate with senior leadership to adjust processes for enhanced efficiency.

• Establish and adjust staffing levels based on account volume and revenue to maintain optimal production levels.

• Lead monthly and quarterly meetings with clients; serve as a Revenue Cycle subject matter expert (SME) to advise clients on industry best practices.

• Serve as the primary point of contact for escalated operational issues, ensuring timely and effective resolution.

• Oversee the compilation and review of comprehensive Revenue Cycle performance reports for internal and external stakeholders.

• Direct management activity related to hiring, training, coaching, and performance appraisals for the RCM and HIM management teams.

• Effectively manage and coordinate with global resources (offshore teams) to ensure seamless delivery.

• Ensure all operations comply with Federal, State, and Local laws, including HIPAA and specific client audit requirements.

• Regularly participates in virtual meetings, training, coaching, audits, and other work-related interactions using Company-approved collaboration technology, including audio and video, as required by Company or client.

• Performs duties in compliance with Company’s policies and procedures, including but not limited to those related to HIPAA and compliance.

Key Success Indicators/Attributes

• Ability to prioritize and multi-task in a fast paced, changing environment. 

• Demonstrate strong organizational skills and be detail oriented. 

• Ability to self-motivate and self-direct. 

• Ability to achieve set goals and deadlines. 

• Demonstrate strong time management skills. 

• Demonstrate excellent leadership, mentoring, and interpersonal skills. 

• Demonstrate the ability to analyze and problem solve. 

• Demonstrate strong commitment to team environment. 

• Proficient handling difficult situations and human relations issues with professionalism and respect. 

• Ability to maintain professionalism when interacting with internal and external customers. 

Supervisory Responsibility

Yes. This role has direct supervisory responsibility for a management team which may include: Sr. Managers, Managers, Supervisors, and functional leads across Billing, Coding, and Insurance Follow-up.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers and phones.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• Stationary Position: Must be able to remain at a desk for prolonged periods for most of the workday.

• Operating Equipment: Constantly operates a computer, keyboard, mouse, and telephone/headset, including frequent repetitive hand/wrist motions for typing and prolonged periods of screen viewing and virtual communication.

• Visual Requirements: Requires close visual acuity to view computer screens, read documents, and analyze data.

• Cognitive Focus: Sustained concentration for problem-solving and task management, including ability to maintain concentrated attention to detail to ensure coding accuracy and compliance

• Communication: Frequently communicates with coworkers and clients via speech and hearing.

• Movement: Occasionally , walks, or reaches to access office equipment, files, or supplies. Light lifting of up to 10 pounds may occasionally be required. 

Position Type

This position can be full-time or part-time as determined by the job requisition. 

Expected Hours of Work

Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work. 

Travel

Travel required; up to 20%