Director of Facilities (Multifamily)

Description

Position Purpose

Protect asset value and deliver reliable resident service across Lion's communities by building the systems, standards, people and vendor partnerships that help service teams succeed.

Role Summary

The Director of Facilities is responsible for maintenance performance across the portfolio. This role sets the standards, programs and controls that onsite service teams work within, rather than running day-to-day service. It covers preventive maintenance, risk management, maintenance budgets, vendor performance, and service team development.

The Director partners closely with the CapEx Director, Procurement, Talent Acquisition and regional leaders to keep communities safe, well maintained and cost-efficient.

The Director of Facilities supports Service Managers rather than supervising daily operations, and partners with the CapEx Director rather than managing capital projects.

Key responsibilities

• Preventive maintenance: Own the portfolio preventive maintenance program, including schedules, standards and completion tracking.
• Property walks and reporting: Lead preventive maintenance and risk walks. Report findings, corrective actions and trends to leadership.
• Risk management: Identify and reduce physical, life-safety and liability risks. Keep inspections, certifications and permits current, including fire, elevator and pool.
• Budget management: Build and manage maintenance-related budget line items. Monitor variances and recommend corrective action.
• Vendor management: Select, contract and manage maintenance vendors. Hold them to service levels, pricing and insurance requirements.
• Procurement partnership: Partner with Procurement on national agreements, standard parts and supplies, and pricing that lower cost without lowering quality.
• CapEx partnership: Share asset condition data and end-of-life forecasts with the CapEx Director to inform capital plans. Make sure completed projects are handed off to service teams with warranties and maintenance plans.
• Training and development: Support training for Service Managers and service teams. Build technical skills, certifications and career paths.
• Hiring partnership: Partner with Talent Acquisition and regional leaders to hire service and maintenance team members.
• Standards and systems: Set and maintain service standards, policies and tools that make onsite work easier and more consistent.
• Team leadership: Lead any direct reports with a development plan for each and a ready successor for key roles.

Leadership expectations

Like every Lion leader, this role is responsible for three outcomes: business results, resident experience and team member experience. Strong cost numbers alone won't earn a top rating if they come at the expense of safety, residents or the service team. The role also models Lion's people-centric standard: results, relationships, development, culture and future leadership.

Core Competencies and What It Looks Like in This Role

• Inspire trust 
  • Follows through on commitments to service teams and shares findings openly
• Develop people 
  • Coaches Service Managers and technicians and prepares them for advancement
• Drive accountability 
  • Balances empathy with high standards for teams and vendors
• Lead through change 
  • Guides teams through new standards, tools and processes
• Build collaborative relationships 
  • Works across CapEx, Procurement, Talent Acquisition and regions
• Resident-centric decision making 
  • Improves service reliability and protects asset value
• Inclusive leadership 
  • Builds service teams where everyone contributes and belongs
• Continuous improvement 
  • Finds better, safer and more cost-effective ways to maintain communities

Reports to: Chief Operating Officer

Location: Nashville Corporate Office, or Remote in specific markets (NC, TX, GA), with regular travel to communities

Why You'll Love It Here!

At Lion Real Estate Group, we're focused on building a strong, collaborative team that takes pride in what we do. As we continue to grow our multifamily portfolio, we're looking for motivated professionals who want to make a meaningful impact, contribute new ideas, and grow alongside the company.

You'll have the opportunity to work closely with experienced leadership, take ownership of important processes, and play a key role in supporting our expanding real estate operations.

Benefits Offered:

• Medical Insurance (77% of employee/dependent premium paid by Lion)
  • Heath Savings Account (HSA)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:
  • Vacation
  • Sick Leave
  • Bereavement Leave
  • Holidays (New Years Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Volunteer Time Off
• Rewards Program

About Lion Real Estate Group

Lion Real Estate Group is a real estate investment and property management firm specializing in value-add multifamily communities. With a growing portfolio across multiple U.S. markets, our team is committed to improving the communities we own and operate while delivering strong operational and financial performance.

Join our team and help us build what's next!

Lion Real Estate Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any characteristic protected by applicable law.

Requirements

Required

• 5+ years in multifamily or commercial facilities maintenance, including 2+ years leading multi-site teams
• Proven experience running preventive maintenance and risk management programs
• Experience building and managing maintenance budgets across a portfolio
• Strong vendor management and contract negotiation skills
• Working knowledge of building systems, including HVAC, plumbing, electrical, life safety and elevators
• Knowledge of OSHA, fair housing accessibility and local code requirements

Preferred

• CAM, CAPS, CAMT or similar industry certification; EPA 608 or trade licensing
• Experience with property management and work order platforms, such as Yardi, RealPage or Entrata
• Experience training and certifying maintenance teams