Director, Integrated Communication Services Process Owner

Position Purpose: This role, sitting within the Integrated Communication Services (ICS) Center of Excellence, utilizes business expertise to facilitate, lead and drive complex large-scale work efforts across domains and/or large-scale cross-functional initiatives with matrixed team support. Analyzes and measures the effectiveness of existing business processes and develops sustainable, scalable and quantifiable business process improvements.

Research industry best practices to ensure alignment of strategic planning, collaboration with key stakeholders, communication delivery, operational execution/implementation, and compliance and budget adherence.

Supports process governance, standardization, documentation, operational excellence, and continuous improvement efforts across critical business processes within the ICS CoE. Delivers expertise in areas such as process ownership, process improvement (end-to-end), governance, operational excellence, vendor management, technology, and scalability.

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This is a fully remote position, open to candidates based anywhere in the United States. Prosci Change Management certification preferred. CBPP-Certified Business Process Professional preferred.

• Support strategy for complex business transformational priority within the Integrated Communication Services (ICS) Center of Excellence, ensuring alignment to operational, governance, and business objectives.

• Provide directional oversight for execution of complex business cases for proposed initiatives to ensure adequate assessment of feasibility, opportunities, risks and return on investment to meet key business objectives.

• Lead the activation of strategic and policy guidance on assigned initiatives so that all processes are considered for maximizing effective implementation and results, including process standardization, governance, and change adoption activities.

• Perform detailed analysis of data, workflows, policies, procedures, organization of staff, and skills to execute initiatives, identify operational gaps, root causes, process dependencies, and improvement opportunities.

• Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced effectiveness and increased productivity with a consideration for cost containment, while identifying inefficient, duplicative, manual, or high-risk processes and recommending sustainable improvements.

• Collaborate directly with stakeholder SME’s for knowledge transfer, training and implementation, including development and maintenance of standard operating procedures, workflows, process maps, job aids, and RACI documentation.

• Drive consensus and confirm end to end integrity to accomplish process mapping to and including final recommendations and implementation.

• Partner on creation of timely communication to all key stakeholders and contribute to executive level presentations for support, awareness, and effectiveness of all deliverables.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience: Bachelor's Degree in a related field or equivalent experience required. 7+ years health care or insurance industry experience having led large scale initiatives required required. Operations experience preferred.

CSSBB - Six Sigma Black Belt preferred.
Certified Project Management Professional (PMP)-PMI preferred.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act