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1. End-to-End Launch Execution (Concept → GA)
- Lead execution of solution launches from concept through GA and early stabilization, ensuring alignment to business and client outcomes
- Establish ownership, timelines, and deliverables across cross-functional teams, including downstream implementation and support readiness
- Design and manage beta and early release programs to validate readiness, capture feedback, and ensure successful transition to scale
- Ensure all-company readiness and post-launch execution alignment, aligning Sales, Marketing, Client Relations, Support, and Professional Services to deliver consistent implementation, adoption, support, and operational follow-through
2. Launch Governance & Accountability
- Define and enforce a standardized, phase-gated launch framework (tollgates, entry/exit criteria, success measures)
- Track progress, identify risks, and drive accountability to maintain momentum, resolving cross-functional dependencies and execution tradeoffs
- Align with enterprise prioritization, SDLC, and DevOps release schedules; maintain visibility through ADO, Aha!, or similar tools
3. Client Lifecycle & Go-to-Market Communication Coordination
- Drive cross-functional alignment on communication strategy, timing, and delivery ensuring a cohesive client experience across the lifecycle
- Coordinate go-to-market, launch, and ongoing client communication across Marketing, Solution Management, Engineering/DevOps, and Client Relations
- Establish and enforce standardized communication practices and coordination points across the lifecycle, reducing fragmentation and ensuring consistency across teams
4. Data, Metrics & Performance Visibility
- Partner with Solution Management and data teams to advance and evolve client-facing reporting and analytics capabilities, ensuring alignment to market needs and strategic differentiation
- Define and track KPIs for launch success and client impact (e.g., on-time GA, adoption, quality, measurable outcomes)
- Develop reporting to provide visibility into launch readiness, execution risks, post-launch performance, and ongoing solution value
5. Innovation & Rapid Proof of Concept (POC) Enablement
- Establish and lead a lean, cross-functional POC capability to rapidly test new concepts and opportunities
- Define intake, prioritization, and success criteria to support rapid experimentation, informed go/no-go decisions
- Transition validated POCs into the formal launch pipeline for scaled delivery under established launch governance
6. Enterprise Transformation Office (ETO) Activation
- Stand up Innovation & Launch capability, including governance, tollgates, and readiness model
- Lead enterprise project coordination for priority initiatives, aligning to ETO governance (in partnership with leadership)
- Establish cross-functional operating rhythms, including execution cadences, escalation paths, and stakeholder alignment
- Support the development of the broader ETO model, informing structure, role design, and scaling approach over time
- May lead or coordinate adjacent ETO capabilities (e.g., enterprise project management and cross-functional execution) until dedicated roles are established, ensuring aligned execution and continuity of priority initiatives
7. Continuous Improvement & Capability Build
- Standardize launch and innovation practices across solutions to reduce variability and improve predictability, release velocity, and scalability across the organization
- Evolve the Enterprise Launch & Innovation function to support SSI’s growth and strategic priorities
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