The Team Lead manages daily client support operations and oversees the successful integration and growth of partner and provider accounts. They act as the primary escalation point for complex issues while coaching staff to ensure exceptional service delivery and provider satisfaction.
The Client Administrator manages day-to-day client operations and revenue cycle workflows across SaaS platforms to ensure data integrity and performance. This role bridges client support and management by translating needs into operational workflows and providing actionable BI insights.
Participate in the full software development lifecycle to maintain legacy systems and contribute to a modern Lakehouse Platform. Focus on developing scalable SaaS solutions using a 'moving left' philosophy with local Kubernetes environments for early validation.
