Director, Customer Success

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!

Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles.  More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security.  We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.

We are seeking an experienced Director of Enterprise Customer Success to lead and scale our Enterprise Customer Success team. This leader will be responsible for ensuring our largest and most strategic customers achieve measurable value, remain long-term partners, and expand their investment over time.

This person will lead a team of Enterprise Customer Success Managers responsible for driving retention, adoption, and expansion across our most strategic accounts. This role requires a strong leader who can operate at both the executive and operational levels — building deep relationships with senior customer stakeholders while driving scalable customer success practices across the team.

Enterprise Customer Retention & Expansion

• Own retention and expansion outcomes for enterprise accounts

• Drive strategies that increase retention through renewals, expansion, and multi-year agreements

• Partner with Sales and Renewals teams to drive successful renewals and expansion opportunities

Executive Customer Engagement

• Develop strong relationships with executive stakeholders across strategic accounts

• Participate in executive business reviews and strategic customer meetings

• Establish executive sponsorship frameworks to strengthen engagement with key customers

Enterprise Customer Strategy

• Lead strategic account planning and engagement models for enterprise customers

• Drive adoption and value realization strategies aligned with customer business objectives

• Establish best practices for managing complex enterprise customer environments

Team Leadership & Development

• Lead and coach a team of Enterprise Customer Success Managers

• Establish clear expectations around customer engagement, account strategy, and revenue outcomes

Cross-Functional Collaboration

• Partner with Sales on enterprise account strategy and expansion opportunities

• Work closely with Professional Services to ensure successful onboarding and adoption

• Provide structured customer feedback to Product to inform roadmap decisions

• Collaborate with Customer Support to ensure a consistent and high-quality customer experience

Customer Success Operations

• Build scalable processes and operating rhythms for enterprise customer management

• Establish and monitor enterprise customer health frameworks and risk indicators

• Provide leadership visibility into customer trends, risks, and growth opportunities

Experience

• 10+ years in Customer Success, Account Management, or Customer Experience roles

• 5+ years leading Customer Success teams supporting enterprise customers.

• Experience managing complex customer environments with large contract values.

• Proven track record improving retention, expansion, and executive customer relationships

Skills

• Strong executive presence and ability to engage senior stakeholders

• Strategic thinker with strong operational execution

• Deep experience managing complex enterprise accounts

• Strong cross-functional collaboration skills

• Data-driven approach to customer success and risk management

Preferred

• Experience with Customer Success platforms 

• Experience working with global enterprise customers

• Background in high-growth SaaS environments

You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. 

Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.   

We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. 

Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!