JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director, Change Management - JLL

What this job involves:

What your day-to-day will look like:

• Lead end-to-end change management strategy for enterprise-wide initiatives, including technology implementations, process redesigns, and organizational restructures

• Partner with project leaders and stakeholders to integrate change management activities into project plans, ensuring alignment between technical delivery and people adoption

• Conduct impact assessments and stakeholder analyses to identify affected groups, anticipate resistance, and tailor change interventions accordingly

• Design and deliver targeted communication plans that articulate the vision, benefits, and expectations of change initiatives to audiences at all organizational levels

• Build and activate networks of change champions and sponsors who can advocate for transformation and provide peer-to-peer support throughout transitions

• Develop training programs, job aids, and reinforcement mechanisms that enable employees to develop new skills and adapt to evolving workflows

• Monitor adoption metrics and employee sentiment through surveys, focus groups, and analytics, using insights to refine strategies and address emerging challenges

• Facilitate workshops and coaching sessions with leaders to strengthen their change leadership capabilities and equip them to guide their teams effectively

• Collaborate with HR, communications, and learning teams to ensure change management efforts are integrated with broader talent and culture initiatives

Required qualifications:

• Bachelor's degree in Organizational Development, Business Administration, Human Resources, Psychology, or a related field

• Minimum 8 years of progressive experience in change management, organizational development, or transformation leadership roles

• Proven track record leading change initiatives for large-scale projects involving technology adoption, process improvement, or organizational redesign

• Strong understanding of change management methodologies and frameworks such as Prosci ADKAR, Kotter's 8-Step Process, or similar approaches

• Exceptional stakeholder management skills with the ability to influence and build credibility with senior executives and cross-functional teams

• Excellent written and verbal communication skills, including the ability to craft compelling messages for diverse audiences and facilitate engaging presentations

• Demonstrated ability to assess organizational culture, diagnose readiness for change, and design interventions that address specific barriers to adoption

• Strong analytical and problem-solving capabilities, with experience using data and metrics to measure change effectiveness and inform decision-making

Preferred qualifications:

• Master's degree in Organizational Development, Change Management, Business Administration, or related discipline

• Professional certification in change management (e.g., Prosci Certified Change Practitioner, CCMP, or equivalent)

• Experience working in the commercial real estate, professional services, or consulting industries

• Familiarity with enterprise technology platforms such as ERP systems, CRM tools, workplace management systems, or collaboration technologies

• Background in agile project management or experience supporting transformations in fast-paced, matrix organizations

• Demonstrated experience building and leading change management centers of excellence or practice communities

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.