Director, Care Management - IW
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AI Summary
Pay Plan Title: Director, Care Management
Working Title: Director, Care Management - IW
Cost Center: 8600/Provider Based Care Management
FLSA Status: Exempt
Posting Salary Range: $91,158 - $121,921
Office Location: Remote within North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Director, Care Management – Innovations Waiver to join our team! The Director, Care Management – Innovations Waiver oversees a skilled, integrated team of professionals who provide localized support within a managed care environment for members living with intellectual/developmental disabilities or traumatic brain injury. The Director ensures staff implement industry standard, evidenced-based and best practices to support members. The Director provides oversight to ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.
On a typical day, you might:
- Provide direct supervision and oversight for a localized, Integrated Care Team supporting Innovations members within designated region. funding living with mental health, substance use, and intellectual/developmental disabilities.
- Provide support, education, and guidance to staff as needed.
- Develop, implement, and monitor standards, procedures, and processes with approval of Operations Director and Senior Director of IDD Care Management.
- Provide leadership with current programs or projects as assigned. May conduct research or needs assessments or attend training programs to assess opportunities for Trillium. May assist with implementation of same.
- Review dashboard metrics, to ensure compliance with Medicaid, HCBS, and Innovations Waiver requirements.
- Monitor critical incidents and escalated concerns and resolve member and providers concerns.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Bachelor's degree in a health or human services field and three (3) years of progressive experience in care management, case management, or care coordination with MH/SU/DD populations, including experience in program development and/or program management.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Experience supervising a team (2 or more employees)
- Experience focused on working with Innovations in the mental health, substance use, and/or intellectual/developmental disability and TBI populations
- Experience in Innovations Waiver, HCBS, and Care Management, and Managed Care
Deadline for Application: August 13, 2026 at 11:59 PM
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
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