Director Assessments

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Director of Assessments is responsible for leading and executing backend revenue cycle performance assessments for prospective and existing healthcare clients. This role focuses on evaluating hospital acute and insurance accounts receivable performance using key performance indicators (KPIs), identifying gaps versus benchmarks, determining root causes, and delivering clear, executive-ready assessment reports outlining findings and recommended remediation actions. 

The Director plays a critical role in supporting the sales pipeline by demonstrating Ensemble’s value proposition through data-driven insights and polished report-outs to C-suite leaders, including CFOs and Vice Presidents of Revenue Cycle. The role requires deep knowledge of hospital revenue cycle operations, strong analytical and presentation skills, and the ability to work with complex or incomplete client data sets. 

This position must demonstrate strong strategic, analytical, communication, and stakeholder management skills, with the ability to present complex information to executive-level, technical, and non-technical audiences. High proficiency in Excel and presentation tools is required. The Director may manage multiple assessments concurrently and must remain flexible across data-only and cycle-focused assessments. 

Job Competencies

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.

• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”

• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.

• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Overall Assessment Support:

• Ensure team maintains and distributes Assessment project calendar and Assessment pipeline calendar.

• Directors Assessment Manager to create organized files and directories.

• Oversees the creation, maintenance, and updates of Assessment documents.

• In early phases of Assessment, reviews receipt of requested documents, including assessing whether documents received met specifications.

• Directs team to follow up on missing documents and ensures Ensemble team has what they need to complete the document and data reviews.

• Maintains knowledge of Revenue Cycle best practices ensuring high productivity and proficiency standards are met.

• Promotes a culture of collaboration between the Ensemble functional areas and client contacts and serves as a positive role model for Revenue Cycle. Demonstrated ability to manage the day-to-day operations of multiple mid to large sized organizations providing a diverse and complex offering of services to the community.

Pre-Onsite or Initial phase of Assessment 

• Serve as a key participant in pre-sales assessments, supporting the sales process by demonstrating Ensemble’s value through data-driven insights.  

•  Prepare and deliver executive-level assessment presentations and report-outs to C-suite audiences, including CFOs and VPs of Business Office.  

•  Collaborate with Sales, Marketing, and internal stakeholders to align assessment timelines and presentation readiness.  

•  Maintain clear, professional communication with clients throughout the assessment lifecycle. 

Onsite Phase: 

• Works with AVP, Assessments to communicate meeting requirements, daily rounding reviews and creation of findings and recommendations. Runs end of day internal review sessions to capture highlights, including findings and potential compliance risk items. 

• Assists in preparing Assessment week-ending report to client team. 

Post Onsite Review Phase: 

• Oversee, and reconcile final deliverable compilation by collaborating with Subject Matter Experts on their findings/recommendations, KPI’s, examples and all data needed to support our report of financial lift. 

• Submit to Marketing for formatting in a timely manner, allowing time for review and print out of documents. 

• Post Final Presentation Phase: 

• Ensures uploads of final deliverables to ShareFile, including all exhibits. 

Integration Phase: 

• Lead Client Readiness update meetings held by the STO Team. 

• Collaborates with Manager to create the Best Practice Tracker (BPT) for each new client FOS and generate the exports and worksheets to support the FOS Client Readiness process. 

• Manages the go-live integration process or each new client FOS, including ownership of tracking each Operations Functional Area BPT migration plan status through completion and into operational stead state. 

• Leads weekly meetings with Operational Leaders for each new client to track completion of BPT's and identify any barriers. 

• Reviews BPT reporting of % complete, barriers, accomplishments, and escalations with AVP and VP. 

This position pays between $122,900- $184,350 based on relevant experience

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble