Digital Product Support Specialist
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AI Summary
Provide technical support and root cause analysis for digital product incidents to ensure product stability. Collaborate with product owners and frontline teams to resolve escalated issues and improve diagnostic workflows.
We are looking for a talented Remote-Digital Product Support-Technical Service Support Specialist to join our team specializing for our Cummins Care Unit in one of these states: AK,AL,AR,AZ,CA,CO,CT,DC,DE,FL,GA,HI,IA,ID,IL,IN,KS,KY,LA,MA,MD,ME,MI,MN,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,NY,OH,OK,OR,PA,RI,SC,SD,TN,TX,UT,VA,VT,WA,WV,WI,WY
Job Summary:
Provide technical support for less complex service related issues.
In this role, you will make an impact in the following ways:
- Technical issue resolution — Deliver fast, accurate diagnostic support
- Clear documentation — Document diagnostic steps and repair actions clearly and concisely to strengthen data accuracy and future troubleshooting.
- Escalation management — Manage the escalation of complex cases to the appropriate support level, ensuring timely resolution and customer confidence.
- Process improvement — Support enhancements to diagnostic workflows and escalation processes that improve speed, accuracy, and service consistency.
- Product expertise — Maintain strong technical knowledge of current and new Cummins products to provide reliable, informed support.
- Customer experience impact — Strengthen the customer experience by providing clear guidance, reducing downtime, and ensuring high‑quality support across all channels.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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