Digital Marketing Project Coordinator

This is a remote position.

• Manage all standard templated website projects for clients, from kickoff through launch.
  
• Organize and assign tasks within the project template at the start of each engagement.
  
• Hold cross-functional teams (Accounts, SX, Engineering, and Digital Ads) accountable to the established timeline.
  
• Drive projects to launch efficiently, with a focus on speed, accuracy, and clear communication.
  
• Spot early when a project is drifting from the standard template flow and escalate to the PM or manager.
  

• Complete client-facing website tasks on the company's platform (copy updates, page edits, etc.) accurately and on time.
  
• Communicate expected turnaround times clearly for all active requests.
  
• Escalate tasks to Engineering promptly when they require a dev solution; once escalated, ongoing task and sprint communication shifts to the PM.
  
• Communicate with clients on the lowest tier (SMB) through email and calls.
  
• Monitor the intake form and voicemail inbox and escalate in the appropriate manner.
  

• Maintain proper project management structure, task creation, assignment, and status hygiene for all projects.
  
• Ensure accurate client setup and data tracking in the analytics platform.
  
• Verify correct call tracking configuration for assigned clients.
  
• Keep tool setup accurate over time, not just at project launch.
  

• Execute assigned offboarding tasks as part of the termination project rollout.
  
• Remove clients from relevant tools, trackers, and platform access as directed.
  
• Ensure a clean, organized transition off the company's platforms within the offboarding window.
  

• Come prepared to recurring team touchpoints: bi-weekly team meetings, pod meetings, and 1:1s with a manager.
  
• Be ready to speak to active project statuses, turnaround times, and blockers.
  
• Contribute ideas and observations that improve delivery processes during monthly ideas reviews.
  

• 90%+ of templated projects launch within the standard timeline.
  
• 100% of new projects have tasks organized and assigned correctly within 48 hours of kickoff.
  
• Platform-executable client tasks completed within a week, with turnaround communicated at intake.
  
• Dev-required tasks escalated to Engineering within 3 business days of identification.
  
• Project management, call tracking, and analytics tools configured correctly for every new project before kickoff.
  
• All offboarding tasks completed within the designated termination window.
  
• Consistently walking into meetings with statuses, turnarounds, and blockers already in hand.
  

Requirements

• Strong organizational skills and comfort managing multiple projects at once.
  
• Proactive communicator who shares updates before being asked.
  
• Ability to distinguish what's in scope versus what needs to be escalated, and the judgment to escalate quickly.
  
• Experience with (or ability to quickly learn) project management, call tracking, and reporting tools.
  
• Comfortable working remotely and collaborating across teams (Accounts, SX, Engineering, Digital Ads).
  
• A bias toward action: preferring to fix or flag something rather than wait to be asked.
  

• Project management platform – used for project structure, task creation, assignment, and status tracking across all client projects.
  
• Call tracking software – used to verify correct configuration for assigned clients.
  
• Performance/analytics tracking platform – used for client setup and data tracking.
  

Benefits