Digital Learning Account Manager

Job title:

Job Description:

This role is home-based, however there will be the requirement to travel for client meetings – these could be based anywhere in the UK.

What you’ll be doing

• Identify digital learning opportunities with existing and new customers that deliver value for clients and support revenue and margin growth.
• Build trusted relationships with client stakeholders, understanding their priorities and helping shape solutions that meet their learning needs.
• Work closely with sales, proposition, pre-sales and delivery teams to develop high-quality digital learning and content solutions.
• Create and manage account growth plans, maintaining a clear pipeline of opportunities from initial discussion through to successful close.
• Use client feedback, market insight and performance data to inform account strategy and identify new ways to improve our offer.
• Keep account, pipeline and governance information accurate, supporting strong decision-making and a professional client experience.

What we’re looking for

Essential

• Proven sales experience in digital learning environment
• Experience building and managing relationships with a range of client stakeholders, including the ability to influence and challenge constructively
• A consultative approach, with the ability to diagnose learning needs and turn them into clear opportunities or briefs
• Strong commercial awareness, including the ability to assess scope, pricing and margin considerations
• Understanding of digital learning design and content solutions, with the ability to shape scalable learning propositions
• Experience working collaboratively across teams to coordinate inputs and deliver aligned outcomes
• Ability to manage pipeline activity and forecasting with a strong focus on data quality and visibility

Desirable

• Comfortable developing technical understanding over time, with support, rather than requiring full expertise from day one
• Leadership experience and line management of Account Management team

About Capita Learning

Capita Learning is a business area that helps organisations build the skills, capability, and confidence their people need to perform and adapt. Bringing together consultancy, managed services, learning design, technology, and delivery expertise, the area creates practical, outcome-focused learning programmes that support real business change. Its work helps customers upskill and reskill their workforce, improve the efficiency and consistency of learning operations, and gain clearer insight into performance, spend, and impact. By connecting learning directly to organisational priorities, Capita Learning helps make workforce development a driver of performance, productivity, and long-term value

What’s in it for you?

• A competitive basic salary up to £72,000 depending on experience
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• A home-based, UK-wide role offering flexibility in how you work
• The opportunity to take ownership of account growth, with clear accountability for delivering commercial outcomes
• Exposure to a broad range of stakeholders, allowing you to build strong client relationships and develop as a trusted adviser
• The chance to work across learning design, solutions, commercial and delivery teams in a collaborative environment

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

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