Digital Billing Coordinator

About the Role

The industry's leading independent advertising management company, Viamedia offers centralized management of advertising sales across any screen – television, digital or mobile. Led by a diverse team with in-depth experience and track records of success in the advertising industry, Viamedia provides marketing solutions to local, regional and national advertisers in partnership with some of America's best known TV and digital media providers.

Attributes of Professionals in This Role

• Highly detail-oriented with the ability to manage high-volume monthly cycles without sacrificing accuracy
• Strong customer service mindset, both for internal stakeholders and external clients
• Self-motivating, enthusiastic, and diplomatic while managing multiple competing priorities
• Excellent written and verbal communication skills, particularly when explaining billing detail to non-finance audiences
• Process-minded — looks for opportunities to standardize, document, and improve recurring workflows

Key Responsibilities of The Role

• Generate and issue monthly invoices for digital clients in accordance with the established billing schedule
• Reconcile billing data between source systems (DSP/SSP platforms) and NetSuite prior to invoicing
• Maintain client-specific invoicing requirements including PO references, billing contacts, custom invoice formats, and exception handling
• Serve as first-line response to client billing inquiries; escalate complex disputes to the Billing Manager, Digital
• Prepare billing support documentation for clients on request, including campaign reports, ad unit detail, and period reconciliations
• Process billing adjustments, credit memos, and rebills under documented authority limits
• Support month-end close by ensuring all billing is complete and correctly recorded in NetSuite
• Co-author and maintain the digital billing playbook with the Billing Manager, Digital
• Maintain a current playbook for the Coordinator role's transactional procedures, including invoicing checklist, system access requirements, exception handling, escalation triggers, and the month-end close billing checklist
• Maintain appropriate internal controls and compliance with company billing policies
• Perform other duties as may be assigned

Desired Experience and Requirements

• Bachelor's Degree in Accounting, Finance, or Business preferred
• 2-4 years of billing experience, ideally in digital media, ad tech, or media services
• Working knowledge of NetSuite or comparable ERP system
• Strong proficiency with Microsoft Excel, including pivot tables and lookups
• Familiarity with DSP/SSP platforms, advertising publishers, or programmatic advertising a plus
• Strong interpersonal skills to communicate with all levels within and outside the organization, including direct client interaction
• Must be able to manage multiple priorities, be self-motivating, enthusiastic and diplomatic
• Must be able to communicate clearly and effectively by telephone, in writing, and in person
• Strong organizational skills and demonstrated ability to meet recurring deadlines

Reports To: Billing Manager, Digital

FLSA Status: Salary-Exempt

Department: Finance – Billing

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. Note Viamedia.ai may change the requirements of this position at any time at their discretion. Viamedia.ai is an equal opportunity employer.