Delivery Management Analyst II

Delivery Management Analyst II (Program Manager)

About the Role

As the Program Manager, you will provide leadership and strategic oversight for a key part of our business, specifically focused on supporting a Medical Information program for a prominent pharmaceutical company. You will be responsible for managing the performance and results of specific teams and functions that contribute to service delivery, revenue generation, and operational profitability. This role involves guiding professional staff, developing strategies, and implementing initiatives to achieve business goals. Additionally, you will lead the delivery of customer contracts and relationships as a strategic partner, ensuring adherence to contractual obligations and delivering best-in-class service delivery operations. Your responsibilities will include driving contractual performance measures, maintain overall function/account governance, and ensuring the highest standards of service excellence.

Responsibilities

• Lead and Manage Global Medical Information Teams: Oversee service delivery teams across multiple geographies to ensure client satisfaction and exceptional business performance, specifically within the Medical Information program for a leading pharmaceutical company.

• Team Performance Management: Oversee performance management, including reviews, training, hiring, and development of staff, ensuring that teams are equipped to meet the unique demands of the medical affairs space. 

• Drive Program-Specific Financial Performance: Manage P&L performance, ensuring alignment with the financial goals and objectives of the program, while maximizing operational efficiency.

• Strategic Initiative Development: Identify business opportunities and challenges specific to our client and the Medical Information program, and help define strategic initiatives to address them, enhancing the overall service offering.

• Client Collaboration and Contract Execution: Collaborate with sales and account teams on client negotiations and the execution of contracts, ensuring that the Medical Information program meets all client and contractual expectations.

• Ensure Smooth Program Operations: Maintain smooth account performance and fulfillment of client expectations, with a focus on delivering excellence.

• Continuous Improvement and KPI Management: Foster a culture of continuous improvement within the Medical Information program, ensuring that key performance measures and KPIs are consistently met or exceeded. 

• Team Development and Engagement: Promote career growth and development opportunities for team members within the organization, driving engagement and retention of top talent.

• Compliance and Governance: Ensure that the Medical Information program operates within the framework of company policies and regulatory standards in all markets, maintaining strict adherence to compliance and governance requirements.

• Workforce Optimization and Resource Planning: Collaborate with WFM to optimize staffing, cross-training, and resource utilization, identifying opportunities to improve operational efficiency, productivity, and process effectiveness.

Requirements

• A minimum of 3+ years of experience in medical affairs is preferred.
• Previous experience in managing healthcare, pharmaceutical, or contact center operations, specifically within a Medical Information setting, is highly preferred.
• Technically savvy with familiarity with client CRM platforms, particularly in the context of managing Medical Information services.
• Strong judgment and the ability to manage risk effectively within the scope of the position.
• Excellent communication skills with the ability to influence and collaborate with senior leadership and key stakeholders.
• A strong orientation toward client satisfaction, ensuring that services exceed expectations.
• A commitment to a patient-centric approach, critical for the effective delivery of Medical Information services.
• Ability to effectively lead and motivate large teams, particularly in the context of Medical Information programs.
• Must be able to travel internationally on occasions.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $75k-80k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.