Dealer Warranty Support Representative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Job Summary: Dealer Warranty Support Representative main responsibility is to assist Trane dealers and technicians with warranty claims, provide support through the warranty process and provide quick and efficient response to inquiries regarding warranty, order tracking, credit completion, and to handle and resolve complaints within the warranty guidelines. This role is heavily phone intensive, requiring effective communication skills and the ability to handle a high volume of phone calls, texts and electronic requests.

Key responsibilities:

• Handling warranty claims: Review and process warranty claims and order requests submitted by dealers and technicians, ensuring all necessary information and documentation is provided.
• Warranty assistance: Assist customers with requests for warranty lookup, order investigation, credit research.
• Troubleshooting: Assist customers in troubleshooting warranty-related issues, working closely with both the customer, supply store and warranty teams to find appropriate solutions.
• Communication: Maintain professional and effective communication with customers and internal support teams, providing updates on claim status, answering questions regarding warranty terms and guidelines, and addressing concerns in a timely manner.
• Customer service: Ensure a high level of customer service by promptly responding to dealer inquiries, resolving issues, and maintaining positive relationships with customers.

Qualifications: Associates degree or equivalent. 3 to 5 years customer service-related experience required.

Key Competencies:

• Strong knowledge of warranty systems and procedures is preferable.
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Attention to detail and ability to manage work between multiple systems.
• Problem-solving and analytical skills
• Ability to accurately document and record customer information and claim requirements.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using computer applications and software for data entry and claim processing.
• Maintain a working knowledge of warranty terms, warranty process and procedure.

Overall, as a Dealer Warranty Support Representative, your role is crucial in ensuring that customers receive efficient and accurate support during the warranty process, contributing to customer satisfaction, and maintaining positive relationships with our customers.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.